مجموع سنوات الخبرة: 22 سنوات, 4 أشهر
مارس 2023
إلى حتى الآن
IT Director
في The Bridge Company
البلد :
الكويت - الكويت
• Leading end-to-end IT Operations and business projects
• Leading the implementation of D365 F&O, CRM
• People Leadership and ERP team Management
• IT Capacity, Service Level & Performance Management
• IT Incident, Problem, and Change solutions
• Service Readiness and Release Transition
• In-sourced and Outsourced Partner Leadership
• Budget allocation and utilization
• Strategic development of all IT infrastructure including internal IT services and operations
• Management of all IT projects (Onsite and Offshore Teams)
• Solution architecture and strategic planning of IT smart automation and services, ensuring the service portfolio are aligned with business values, direction, and goals
• Leading the implementation of D365 F&O, CRM
• People Leadership and ERP team Management
• IT Capacity, Service Level & Performance Management
• IT Incident, Problem, and Change solutions
• Service Readiness and Release Transition
• In-sourced and Outsourced Partner Leadership
• Budget allocation and utilization
• Strategic development of all IT infrastructure including internal IT services and operations
• Management of all IT projects (Onsite and Offshore Teams)
• Solution architecture and strategic planning of IT smart automation and services, ensuring the service portfolio are aligned with business values, direction, and goals
يونيو 2016
إلى فبراير 2023
Group IT Manager
في Alghanim Healthcare - Alghanim International
البلد :
الكويت - الكويت
• Directing the IT operations and infrastructure for Alghanim International Group
• Led an IT team of consultants in the re-implementation of MS Dynamics AX 2012 R3
• Coordinate with various technology providers
• Project Risk and budget management control
• Implementation of AX Enterprise Portal for Principles/Suppliers & Vendors for electronic retrieval of financial data and management
• Advise and manage Information systems and functional areas such as HR, Trade & Logistics, Finance, Supply Chain, Master Resource Planning, Manufacturing & Production, Inventory, Retail across all business units
• Effective preparation and planning of project management with timeline and deliverables
• Analyzing/Transforming business processes and preparing blueprints further to its implementation, monitoring, and adherence
• Budgeting & Planning
• Developing and implementing IT Operations, Backup, Recovery, Policies & Procedures,
• Digitization, Mobility
• IT Infrastructure Management, Information Risk Management
• IT Projects portfolio management
• Omni-channel client services
• Location Independent Infrastructure, Data Center Transformation, Virtualization
• Security Orchestration, Business Firewall management (SonicWall/Sophos)
• ISO 27001, Cloud & Cyber Security Practices
• IT Business Continuity, Business Protection, IT Resilience, Data Governance & Assurance
A few other projects implemented:-
• VMWARE Virtualization with cloud infrastructure
• Upgrade from RTM to CU 12
• Microsoft AX 2012 R3 Advanced WMS
• EDI Integration with secondary applications and Principles’ systems
• Call Center Solution with Avaya Integration
• HR Mystro with ESS (Employee self-service portal)
• Disaster Recovery - Planned/Setup remote disaster recovery site
• Business Intelligence - Implemented BI tools using Microsoft Analysis services
• Led an IT team of consultants in the re-implementation of MS Dynamics AX 2012 R3
• Coordinate with various technology providers
• Project Risk and budget management control
• Implementation of AX Enterprise Portal for Principles/Suppliers & Vendors for electronic retrieval of financial data and management
• Advise and manage Information systems and functional areas such as HR, Trade & Logistics, Finance, Supply Chain, Master Resource Planning, Manufacturing & Production, Inventory, Retail across all business units
• Effective preparation and planning of project management with timeline and deliverables
• Analyzing/Transforming business processes and preparing blueprints further to its implementation, monitoring, and adherence
• Budgeting & Planning
• Developing and implementing IT Operations, Backup, Recovery, Policies & Procedures,
• Digitization, Mobility
• IT Infrastructure Management, Information Risk Management
• IT Projects portfolio management
• Omni-channel client services
• Location Independent Infrastructure, Data Center Transformation, Virtualization
• Security Orchestration, Business Firewall management (SonicWall/Sophos)
• ISO 27001, Cloud & Cyber Security Practices
• IT Business Continuity, Business Protection, IT Resilience, Data Governance & Assurance
A few other projects implemented:-
• VMWARE Virtualization with cloud infrastructure
• Upgrade from RTM to CU 12
• Microsoft AX 2012 R3 Advanced WMS
• EDI Integration with secondary applications and Principles’ systems
• Call Center Solution with Avaya Integration
• HR Mystro with ESS (Employee self-service portal)
• Disaster Recovery - Planned/Setup remote disaster recovery site
• Business Intelligence - Implemented BI tools using Microsoft Analysis services
يوليو 2012
إلى مايو 2016
IT Manager (Group)
في Meshaal Al Shatti & Partner Company (formerly Crystal House Group)
البلد :
الكويت - الكويت
• Supervision of IT staffs and service providers
• Ensure staff and service providers maintain the best IT infrastructure that focuses on aligning IT services to the needs of the organization based on the defined policies
• Meet with organization's budget requirement
• Directing the IT operations of the retail and wholesale distribution divisions and the subsidiary companies
• IT governance on Production and Manufacturing cycles
• Integration and roll out of Retail/Wholesale & F&B systems
• Developing the IT strategy, determine and articulate impact, resources, benefits, set goals and measures, priorities and manage the delivery
• Analyze, recommend and implement IT standards, policies, best practices and make recommendations
• IT Infrastructure - involvement in the conduct of specialized and complex analysis for enhancing and upgrading existing systems, researching, assessing impact and effectiveness for retail and distribution systems
• IT Software Implementation -- Coordination, implementation, and execution of Microsoft Dynamics AX within targeted departments through planning, design, development, and deployment of modules and workflow enhancements
• Customized Report Management
• Manage security levels, standards, and IT policies,
• Management of all IT related technology infrastructure and services
• Introduce new IT awareness programs, train and certify employees
Brands Served
• Fashion: Bait Hanayen | Shadow
• F&B: Zwarah | Keif
• Cosmetics: MakeUpStore
• Retail/Wholesale: Crystal House
• Warehouse & Manufacturing: Textile Workshop & Warehouse Plant
Projects Accomplished
• Virtualization - Led the infrastructure virtualization project for sub-companies data centers migrating 20+ physical servers to a virtual environment saving 40% maintenance cost.
• F&B Solution - Implemented Micros F&B solution for front-end and backend operation for hospitality business of the organization consisting of 3 outlets across Kuwait.
• Microsoft Dynamics AX 2012 R3 - Successfully prepared RFP and shortlisted ERP vendor and implementations.
• Microsoft RMS - Successfully implemented, refined issues and bugs of RMS legacy retail system.
• Disaster Recovery - Setup & Implemented remote Disaster recovery site replicating business-critical data.
• Network Security - Planned and deployed enterprise-wide network security policies with firewalls and end-point security products.
• Transformed IT SLAs and successfully implemented Manage Engine Helpdesk System
• Successfully designed & set up a new data center for the corporate HO.
• Interlinked 10 WAN Remote sites using data nodes.
• Successfully rolled out IT infrastructures for upcoming showrooms and restaurants.
• Implemented Backbone redundancy, Gateway Redundancy.
• Ensure staff and service providers maintain the best IT infrastructure that focuses on aligning IT services to the needs of the organization based on the defined policies
• Meet with organization's budget requirement
• Directing the IT operations of the retail and wholesale distribution divisions and the subsidiary companies
• IT governance on Production and Manufacturing cycles
• Integration and roll out of Retail/Wholesale & F&B systems
• Developing the IT strategy, determine and articulate impact, resources, benefits, set goals and measures, priorities and manage the delivery
• Analyze, recommend and implement IT standards, policies, best practices and make recommendations
• IT Infrastructure - involvement in the conduct of specialized and complex analysis for enhancing and upgrading existing systems, researching, assessing impact and effectiveness for retail and distribution systems
• IT Software Implementation -- Coordination, implementation, and execution of Microsoft Dynamics AX within targeted departments through planning, design, development, and deployment of modules and workflow enhancements
• Customized Report Management
• Manage security levels, standards, and IT policies,
• Management of all IT related technology infrastructure and services
• Introduce new IT awareness programs, train and certify employees
Brands Served
• Fashion: Bait Hanayen | Shadow
• F&B: Zwarah | Keif
• Cosmetics: MakeUpStore
• Retail/Wholesale: Crystal House
• Warehouse & Manufacturing: Textile Workshop & Warehouse Plant
Projects Accomplished
• Virtualization - Led the infrastructure virtualization project for sub-companies data centers migrating 20+ physical servers to a virtual environment saving 40% maintenance cost.
• F&B Solution - Implemented Micros F&B solution for front-end and backend operation for hospitality business of the organization consisting of 3 outlets across Kuwait.
• Microsoft Dynamics AX 2012 R3 - Successfully prepared RFP and shortlisted ERP vendor and implementations.
• Microsoft RMS - Successfully implemented, refined issues and bugs of RMS legacy retail system.
• Disaster Recovery - Setup & Implemented remote Disaster recovery site replicating business-critical data.
• Network Security - Planned and deployed enterprise-wide network security policies with firewalls and end-point security products.
• Transformed IT SLAs and successfully implemented Manage Engine Helpdesk System
• Successfully designed & set up a new data center for the corporate HO.
• Interlinked 10 WAN Remote sites using data nodes.
• Successfully rolled out IT infrastructures for upcoming showrooms and restaurants.
• Implemented Backbone redundancy, Gateway Redundancy.
يوليو 2007
إلى يوليو 2012
Project Manager
في emagine Technologies
البلد :
الكويت - الكويت
• Project consultant for CBK's internal BML application.
• Managing and being part of software development and outsourcing for various projects.
• Web and Desktop software design and development using ASP.NET, VB.NET, SQL2000, Microsoft Access.
• System Analysis (creating User Requirements and functional specifications)
• Maintaining existing and developed systems.
• Active team contributor and author of PMO materials for Applications Section Methodology, process and documentation templates
• Member of organization intranet web task force, a key member of technical editors and evaluations for RFP's and vendor proposals and representative of IT in interviewing boards for several posts.
• Determining the resources required.
• Interviewing candidates for various projects.
• Assigning tasks to team leaders and developers.
• Prepare project documents such as NDS, Proposal and Agreement Contract.
• Preparing status reports and presenting them to upper management.
• Executes complete project plans.
• Prepare a Proposal for the initial contract.
• Communicate with clients to accomplish the project tasks.
• Use Microsoft Project Management to keep the track of the projects.
• Good knowledge in setting up initial projects using Sugar CRM.
• Develop an IT strategy in a way to support the company’s business objectives.
• Develop policies and procedures related to the use of automation systems (E.g. security, backup and recovery).
• Translate the company's business requirements into functional and technical system requirements. Identify vendors who can fulfill these requirements.
• Evaluate technically the proposals of vendors to fulfill the IT requirements of the company.
• Negotiate service level agreements with vendors.
• Manage the roll-out of automation systems whether performed internally or by a vendor. Manage all related user testing activities.
• Manage the maintenance of business continuity as related to automation systems (preventive maintenance or trouble resolution).
• Support users of desktop applications or business support applications.
• Monitor work of IT employees; provide feedback and lead recruitment, performance management, career management and personal development for the department based on internal guidelines.
• Encourage and regulate internal and external communication and create a collaborative working environment.
• Monitoring, Controlling Applications, Systems
o ERP Suite
o Networking | Disaster Recovery
o Software Integration
o Application Administration & Support
o Fault Management
• Managing and being part of software development and outsourcing for various projects.
• Web and Desktop software design and development using ASP.NET, VB.NET, SQL2000, Microsoft Access.
• System Analysis (creating User Requirements and functional specifications)
• Maintaining existing and developed systems.
• Active team contributor and author of PMO materials for Applications Section Methodology, process and documentation templates
• Member of organization intranet web task force, a key member of technical editors and evaluations for RFP's and vendor proposals and representative of IT in interviewing boards for several posts.
• Determining the resources required.
• Interviewing candidates for various projects.
• Assigning tasks to team leaders and developers.
• Prepare project documents such as NDS, Proposal and Agreement Contract.
• Preparing status reports and presenting them to upper management.
• Executes complete project plans.
• Prepare a Proposal for the initial contract.
• Communicate with clients to accomplish the project tasks.
• Use Microsoft Project Management to keep the track of the projects.
• Good knowledge in setting up initial projects using Sugar CRM.
• Develop an IT strategy in a way to support the company’s business objectives.
• Develop policies and procedures related to the use of automation systems (E.g. security, backup and recovery).
• Translate the company's business requirements into functional and technical system requirements. Identify vendors who can fulfill these requirements.
• Evaluate technically the proposals of vendors to fulfill the IT requirements of the company.
• Negotiate service level agreements with vendors.
• Manage the roll-out of automation systems whether performed internally or by a vendor. Manage all related user testing activities.
• Manage the maintenance of business continuity as related to automation systems (preventive maintenance or trouble resolution).
• Support users of desktop applications or business support applications.
• Monitor work of IT employees; provide feedback and lead recruitment, performance management, career management and personal development for the department based on internal guidelines.
• Encourage and regulate internal and external communication and create a collaborative working environment.
• Monitoring, Controlling Applications, Systems
o ERP Suite
o Networking | Disaster Recovery
o Software Integration
o Application Administration & Support
o Fault Management
يونيو 2005
إلى يوليو 2007
Senior Systems Software Engineer | MIS
في KIPCO Group - United Aviation (Gulf Aviation Services)
البلد :
الكويت - الفراوانية
• Software development & Network administration (M.I.S)
• Reframed the entire Network based on Wireless Topology.
• Developed desktop and web interface of the air chartering flight booking application using C#.Net that performed the following:
o Generated air chartering quotations for customers with itinerary details in a contractual format
o Captured flight's technical details and engine service logs
o Stored flight records with crew information for quick reference and retrieval of flight status
• Programmed a web application to display the scheduled flights for the next 24 hours on the display panels. The interface would refresh at a 5 minutes interval. The application was further enhanced for captains, co-pilots and other crews to keep them updated on their flight schedules on their mobile devices with relevant alerts.
• Devised a comprehensive desktop flight tracking tool using GDI+ in the .Net framework to track a specific flight or search through a list of available flights and trace its guesstimated route. The application plotted data on a vector map.
Front End: C#.Net, ASP.Net using VS 2005
Database: Access DB, SQL Server 2005
Reports: Crystal Reports 10, Web Reports using ASP.Net
Others: GDI+, IIS, Web Service using XML and SOAP
• Reframed the entire Network based on Wireless Topology.
• Developed desktop and web interface of the air chartering flight booking application using C#.Net that performed the following:
o Generated air chartering quotations for customers with itinerary details in a contractual format
o Captured flight's technical details and engine service logs
o Stored flight records with crew information for quick reference and retrieval of flight status
• Programmed a web application to display the scheduled flights for the next 24 hours on the display panels. The interface would refresh at a 5 minutes interval. The application was further enhanced for captains, co-pilots and other crews to keep them updated on their flight schedules on their mobile devices with relevant alerts.
• Devised a comprehensive desktop flight tracking tool using GDI+ in the .Net framework to track a specific flight or search through a list of available flights and trace its guesstimated route. The application plotted data on a vector map.
Front End: C#.Net, ASP.Net using VS 2005
Database: Access DB, SQL Server 2005
Reports: Crystal Reports 10, Web Reports using ASP.Net
Others: GDI+, IIS, Web Service using XML and SOAP
نوفمبر 2003
إلى مايو 2005
Application Systems Administrator
في KIPCO Group - Al Futtooh Investments Co. W.L.L.
البلد :
الكويت - الكويت
• Developed a Finance application featuring the following modules:
o Accounts Payable & Receivable
o Transactions and Bank Payments
o Cash & Cheque Management
o Voucher & Receipts
• Consult with users and evaluate requirements, recommend designs, provide cost analysis, plan projects, and coordinate tasks for installation of data networks.
• Analyze and resolve technical problems for established networks.
• Plan, test, recommend and implement the network, file server, mainframe, and workstation hardware and software.
• Provide network documentation, training, and guidance to computing system clients and programmers.
• Technical specialist in network problems and emergencies.
• Troubleshoot and resolve network production problems.
• Conduct technical research on network upgrades and components to determine feasibility, cost, the time required, and compatibility with the current system.
• Recommend network solutions for short-, medium-, and long-range network projects.
• Install, configure and maintain network components.
• Determine the plan layout for new hardware or modifications to the existing layout.
• Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
• Establish user profiles, user environments, directories, and security for networks being installed.
• Administration to other technical staff, such as systems to ensure connectivity and compatibility between systems.
• Work with vendors to resolve complex network problems.
• Maintain confidentiality concerning the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.
o Accounts Payable & Receivable
o Transactions and Bank Payments
o Cash & Cheque Management
o Voucher & Receipts
• Consult with users and evaluate requirements, recommend designs, provide cost analysis, plan projects, and coordinate tasks for installation of data networks.
• Analyze and resolve technical problems for established networks.
• Plan, test, recommend and implement the network, file server, mainframe, and workstation hardware and software.
• Provide network documentation, training, and guidance to computing system clients and programmers.
• Technical specialist in network problems and emergencies.
• Troubleshoot and resolve network production problems.
• Conduct technical research on network upgrades and components to determine feasibility, cost, the time required, and compatibility with the current system.
• Recommend network solutions for short-, medium-, and long-range network projects.
• Install, configure and maintain network components.
• Determine the plan layout for new hardware or modifications to the existing layout.
• Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
• Establish user profiles, user environments, directories, and security for networks being installed.
• Administration to other technical staff, such as systems to ensure connectivity and compatibility between systems.
• Work with vendors to resolve complex network problems.
• Maintain confidentiality concerning the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.
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