Jino Josy Padamadan

# Managing a team of 12 plus.

# Design, planning and managing mission critical production servers hosted in AWS cloud environments.

# Task estimation calculation for customers.

# Creating and managing infrastructure stack on AWS.

# Conducting and providing RCA's.

# Meeting client SLA's.

# Managing the production environment for our clients under HIPAA regulations.

# Experienced in working with ITIL based process.

# Experienced with AWS services like EC2, EBS, RDS, VPC, S3, IAM ..etc

# Exposure with virtualization technologies like AWS, Hyper-V, virtuozzo, Xen, VMware

# Working on different OS platforms like Oracle Enterprise Linux, Ubuntu, CentOS Linux, FreeBSD, Windows Servers.

# MySQL administration and replication.

# Server tuning and optimization.

# Planning environmental upgrades as per the requirement.

# Defining and implementing backup policies for the production environment.

# Conducting weekly/monthly meeting with our clients.

# Planning and distributing tasks for our internal team.

# Managing IT security and policies.

• Installation and configuration of Oracle Enterprise Linux for new build environment.

• Installing pre-requisites for deploying the Oracle applications like E-Business Solution, Primavera etc.

• Configuring Kernel Parameters and Resource Limit for Oracle Database.

• Virtual Machine administration on Hyper V (Creation, Cloning, Extending resources etc).

• Administrating LVM (Extending volume size).

• Auditing servers and generate reports.

• Handling OPManager monitoring tool and monitoring servers through OPManager.

• Create new bash scripts as per the requirements.

• Perform assigned tasks by the application development team.

• Configuring NTP service and fixing the errors.

• Linux File System Management (partitioning, formatting, securing & mounting).

• SSH public key authentication and SSH port forwarding.

• Application data syncing as per the requirements.

• Administrating NFS and Postfix servers.

• User Management & Administration (User, group creations for the Oracle application).

• Worked with multipath/shared LUN requirements.

• Perform Rsync, backup as per the requirements.

• Trouble shooting Linux server (Grub, fstab, filesystem, Xserver, initrd, login).

● Handling Ticketing System (WHMCS, Nocworx etc) and provide technical or functional support (level 2 and level 3) to the customers.

● Finding/managing server load issue and memory outage problems.

● Monitoring servers and services by using the monitoring tool.

● Trouble shooting DNS level issues.

● Administrate mail servers (Exim, Postfix, QMail), investigate and fixing spamming issues.

● Installing, configuring and troubleshooting firewalls Iptables, CFS, APF.

● Finding malware from accounts and taking necessary steps to prevent it in the future.

● Administrating, troubleshooting, optimizing Apache/Nginx/LiteSpeed webservers.

● Worked on virtualization technologies like Xen PV and OpenVZ/Virtuozzo

● Writing basic level shell scripting for automating administration tasks/processes.

● Perform hosting accounts/server migrations as per the requirements.

● Server auditing procedures for our server management clients (weekly or monthly).

● Managing/trouble shooting/optimizing MySQL server (including backup).

● Managing hosting control panels like cPanel, Plesk, Interworx.

● Perform server hardening process.

● Disk Space or quota management.

● Installing several Apache/PHP extensions.

● Version upgrade(Apache, PHP …etc).

● Manage LVM (creation, expansion and snapshots).

● Installing SSL certificates.

Main Duties:
● Manage the Ticketing System Application of the respective clients and interact with their customers through tickets.

● Investigate about the customer issues/requirements based on their tickets and provide a solution based on the SLA.

● Manage the Live Chat System and interact with their customers.

● Provide remote desktop support for the customers.

● Responsible for installing and managing Linux server applications.
● Responsible for monitoring the status of the servers.
● Fixing Email spamming and taking preventive measures.
● Manage and troubleshoot Mail servers like Exim. Qmail, Postfix.
● Managing DNS Servers and trouble shoot various DNS records related issues.
● Configuring FTP Servers and troubleshooting related issues.
● MySQL server administration, which meets the various database related needs in the Internet industry.
● Maintained necessary back-up of the different user accounts.
● Performed MySQL database backup and restoration as per the clients’ request.
● Installing, configuring and troubleshooting firewalls like CSF and APF.
● Exploits detection and prevention: Server rootkits and malware scanning, running security updates for possible exploits and hack scripts.

● Migration: hosting account migration on Linux servers automated and manual (plesk to cPanel, Email Migration). Testing and fixing Website, Database and Email related issues after migration.

● Installing and configuring various operating systems like Linux (RHEL, Centos, Ubuntu), Windows (xp, win 7, win server 2008).

● Installing and configuring the services like Apache, MySQL, PHP, Bind, DHCP, Postfix, SSH, FTP, Cron, Yum, Samba, NFS

● Deploying our projects on client's servers (creating hosting accounts, pointing domain, uploading files and setting up database).

● Installed /configured Ruby On Rails, ffmpeg, Lame, Red5, Movino, Darwin Streaming Server, Wowza media server.

● Database management (backup & restore, creation (database & user), importing & renaming tables, granting permissions).

● Managing VOIP devices like Vonage and Linksys and EPABX systems.

● Configuring and Managing UTM box SonicWall

● Implemented mobile video streaming server (RTSP) project.

● Implemented PC video streaming server (RTMP) project.

● Implemented Mobile video broadcasting project.

● Implemented dynamic sub-domain creation and URL masking for projects.

● Implemented Ruby on Rails based mp3 project.

● Providing remote support to our clients for implementing and troubleshooting services like red5, ffmpeg etc…

● Web hosting Experience (WHM, Cpanel and Webmin).

● Domain registration, domain pointing, Adding/Suspending/Terminating hosting accounts.

● Hosting server migration (restoration of web site, database, ftp and email accounts).

● Restoration of MySQL databases (for wordpress, joomla, drupal sites) from backup.

● Installed web applications like SugarCRM and OrangeHRM.

● Installation of php extensions Json, Sqlite, mysqli, mbstring, mcrypt….. etc

● Setting up cron jobs.

● RAID 1 configuration.

● Installation and configurations of LAMP, MAMP, WAMP and XAMP.

● Experience with Vmware workstation and SunBox.

● Installed Endian(community edition) Unified Threat Management System on a PC,
and implemented services like OpenVPN, content filtering, proxy and port forwarding.

• Assembling PCs and troubleshoot for hardware/software problems.
• Installing various flavors of operating systems like Windows 95/98/XP/2000/Millennium, Linux flavors Redhat/Fedora/Suse/School Linux, Unix flavor OpenBSD.
• Recovery of data from crashed non bootable OS.
• Understanding user’s issues and suggest workaround if possible.
• Hardware/software upgrade and planning for future expansion.
• Escalating the Complex Application issues to Central support team during Urgency.
• Managing disk space, user profile creation and user rights management.
• Assembling of computers, performed upgrades, consulted customers to choose the proper configuration, for their needs.

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop and LAN.

• Crimping (Straight & Cross Over).

• On site Servicing based on AMC.

• Configuring Printers and Fax systems.

• Anti-Virus installation, configurations, virus removal.

• Data backup and restoration.

• Modem configurations Dialup/ADSL and Wifi setups.

• E-mail client configurations (Outlook & Thunderbird) email backup, restore and migration.

• Installing Windows 2003 server and Implemented services like ADS, DNS, Mirroring, Quota,
NTFS permissions management. Installed and configured Windows Terminal Server.

• Handling Norton Ghost.