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•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stake holders.

•Prepare detailed scope of work for CCTV and GPS projects.

•Liaise with project stakeholders on a regular basis throughout the development of project scope.

•Coordinate with technology solution providers to understand the emerging CCTV and GPS technologies and perform a feasibility study on customizing their solution to match it with the project requirement.

•Perform frequent site visit for collecting data and supervising contractors during work implementation.

•Plan and schedule project timelines and milestones in order to accomplish goals within constraints such as time, cost and agreed quality standards.

•Manage day today operations with a team of multinational technicians.

•Lead, plan and manage a major project to complete a series of e-books and print books development of a major educational provider in US (United States of America).

•Manage real time as well as virtual team of 40 people including designers, editors, illustrators, authors and creative leads.


•Direct project planning initiatives to support the conversion of a billing system for the automate accounting and monthly billing.

•Monitor progress towards project targets and prepare periodic progress and summarize for management.


•Coordinate with project stake holders throughout the project execution.

•Conduct post-project analysis and distribute information to cross-functional groups.

•Relationship management with client and vendors.
•Conduct weekly and monthly project status meetings.

•Coordinate with auditing consultants, in company’s venture to acquire ISO 9001 and COPC certification.

•Travel to UK London Lloyds market with a team of 5 team members and migrate large scale complex General insurance project to India.
•Design the offshore business process and workflow management systems.
•Liaise with technical team to assess the feasible solutions that support the seamless onshore operation of the business in terms of voice and data connectivity.
•Coordinate with the technology solutions providers to choose the best document management system which is highly competitive with the business process requirement.
•Conduct testing of Client Applications, ERP Solutions, Document Management Systems and document the findings to help the management decision making.

•Design workflow, SLA (Service Level Agreement) and quality matrix.
•Post project migration, with a team of 20 Team Members initiate, plan, execute and ensure Underwriting support to Lloyds London Market.
•Responsible for leading, assessing performance, coaching, mentoring and developing individual skills and new business strategies.
•Developing relationship with the client and within the organization in creating a healthy environment for overall growth of the organization.
•Management information reports generated for top management reviews in respect of the processes stability and analyzing its effectiveness and future planning in respect of the same.
•Conduct annual performance appraisal for team.