Center Manager
DBS Business Center
Total years of experience :13 years, 3 Months
• Managing day to day operations in a preopening Business center in a new location Mumbai India. Supporting the site-based team, assisting with the implementation of quality assurance and quality control of the day-to-day operations.
• Ensuring a close working relationship with the Property Manager, Facilities Manager, Administrator, Facilities Management service provider, Leasing Agents, Clients, Stakeholders, and other interested parties to ensure Profit & Losses, CAPEX and Opex budgets are met.
• Increasing the Business center occupancy from 35% at preopening to 100% in the span of months.
• Improving the center revenue from 3.8 million to 6.9 million per month within 1 year.
• Coordinating with the Administrator / Office Assistant / Reception Desk with the issuing of center access control cards, etc. and ensure that the property management team have correct and up to date user/tenant contact details and information.
• Ensuring all clients complaints, issues, and operational challenges are addressed regularly and maintaining the office condition and arranging necessary repairs.
• Establishing and maintaining effective relationships with clients to facilitate business and address any customer complaint.
• Keep up to date with the market trends, upcoming property developments, and average prices of various freehold areas and maintain appropriate records of the same.
• Oversee Assistant Manager, Senior Executives, Front Office executive and Support staffs and help them to execute daily operations.
• Handling critical issues while setting up meetings with relevant vendors and stakeholders in order to maintain healthy relationship.
• Ensure that Operations risks are identified, analyzed, mitigated and escalated, and handled as appropriate for the business function.
• Leadership ability to manage challenges and oversee employees
• Continually seeking new opportunities for the development of the business and brands
• Liaising with the Marketing department to plan and execute generation campaigns
• Managing multiple centers of Apeejay Group - Operations and Business Development and increased the Business center occupancy from 52% to 96% between Jan 2019 to Dec 2019.
• Revenue of the center increased from 1 million per month to 1.9 million per month within 1 year.
Handling Business development for the conventional commercial space for Apeejay group - 8000sqft area leased out from a total of 10000 sqft.
• Achieved Star Performer of the Year 2020 and Maintained the centers occupancy at the rate of 60% despite of Covid pandemic.
• Liaise with facility management vendors, including cleaning, catering and security services
• Manage contract and price negotiations with office vendors, service providers and office lease
• General management of the office to ensure that we provide our staff with the optimum experience and the environment maintains a professional look and feel.
• Oversee, Senior Executives, Front Office executive and Support staffs and help them to execute daily operations.
• Managing administrative matters and ensuring proper implementation of administrative policies.
• Managing the workflow and ensuring that employees understand their duties.
Handled the center operations and maintained the occupancy at 90%.
•Initiated and closed sales every month 2 virtual offices and meeting room bookings.
•Managing the center operation for different sectors of clientele like Trading, Education, IT software and financial banking and collaborate with field-based teams to provide great customer service, accuracy, and quality of information.
•Maximize retention and occupancy of the center by retaining existing clients and proactively
managing the renewal and expansion process.
•Ensure the center team is delivering exceptional customer service and client’s needs are
handled effectively and efficiently
Working closely with different FMCG companies like Danone and Nestle.
•Coordinating with different meeting room service providers and 5-star hotels for conducting events.
•Closed business of up to 1lakh every month.
•Handling key accounts of the company.
•Looking after regular needs of the different companies which ATA Travels have tie ups
Handling the sales process online. Handling the all-incoming call and generating new leads.
•Closing virtual offices and meeting rooms over the call for different centers.
•Managing a team which deals with fully furnished office space and business needs like meeting room’s conference rooms.
•Meeting with clients and closing the deal.
•Understanding the client’s expectation and closing virtual office packages over the phone.
JINU KUNJUMON
•Actively seeking out new sales opportunities through cold calling, networking social media.
•Collaborate with teams to achieve better results and attending different exhibitions and conference on behalf of company
Regus Business Center - Mumbai India
•Worked with the inside sales team and handled the sales process online.
•Making sure to speak to client and inviting them to the office space Pan India. Minimum 150 tours per month achieving every month target.
•Closing 4 to 5 virtual offices.
•Helping the center manager to achieve the sales approx. 6 to 7 deals done per month.
•Initiate and close sales with new and existing clients across India and other markets.
•Build relationships with key decision makers and match customers with the right solutions to their needs.
•Collaborate with field-based teams to provide great customer service, accuracy, and quality of information
Ensuring all the guest preference has been completed and meeting the guest and providing them good services according to the hotel standard.
•Handling guest call and handling store amenities.
•Looking after the cleanliness of the rooms and whole public area of the hotel and its premises.
•Carryout instructions given by higher level management
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