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Jiro Zhang, Duty Manager

Jiro Zhang

Duty Manager·Park Regis Dubai

United Arab Emirates

Bachelor's degree, Education

Work experience

Total years of experience: 2 years, 3 months

Duty Manager

July 2011 - September 2013

Park Regis Dubai

Dubai, United Arab Emirates

July 2011 - September 2013

Assistant Front Office Manager
. Monthly Up Selling target, achievement.
• Check reception check in check out process.
• Answer incoming calls, guest’s inquiries and handle guest’s complaints
. Manage staff, Make train and development for staff,
. Responsible for room blocking, posting guests charges and balances
. Courtesy calls, following on departures
. Executive Lounge daily operation

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

BEIJING XINGHUA Education

September 2007

September 2007

Bachelor's degree, Education

China

Skills

Customs
Expert
Customs
Expert
Hotel Management
Expert
Hotel Management
Expert
Computer skill,etc
Intermediate
Computer skill,etc
Intermediate
Customs
Expert
Customs
Expert
Hotel Management
Expert
Hotel Management
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
• Train the trainer • Supervisor Skill • Motivation and how to handle complain
Blue Ocean Institute of Management. UAE
Nov 2012 - Nov 2013