Sales Coordinator
MH enterprises
مجموع سنوات الخبرة :2 years, 2 أشهر
M.H Enterprises LLC (FMCG), Al Quoz, Dubai
Sales Coordinator (October 2013 - November 2014)
Responsible for taking care of Client Interactions, attending operations calls, understanding the client’s need and translating them into viable business processes.
Established and maintained healthy business relations with customer, enhanced customer satisfaction matrices by achieving delivery & service quality norms.
Successfully addressed customers' queries/ complaints and evolved quick resolutions to them.
Responsible for timely reporting and tracking all stock related and delivery issues
and Serves as a liaison between customers and other departments to ensure timely delivery of products and maintain high level of service standards to the customers.
Provide Sales support by completing all administrative tasks (GRV) and updating records.
• DIGITALLY INSPIRED MEDIA, Chetpet, Chennai
Client servicing executive (May 2012 - December 2012)
* Dealing with customer enquiries by telephone, email, letter or face to face.
* Collecting and analyzing data to monitor the level of customer service.
* Completing all administrative tasks and updating records.
* Using Word & Excel to write reports and create invoices.
* Involved in developing a customer service policy.
* Ensuring that a customer's problem is brought to a satisfactory conclusion.
• JET AIRWAYS, Andheri, Mumbai
Reservation staff (September 2011 - December 2011)
* Airfare ticketing & Booking through online computer reservation system (Sabre & Galileo),
* Customer service (providing customers with accurate information on their booking & making fresh booking.
* Completing all administrative tasks and updating records.
* Business Development Executive ( Quoting and negotiating ticket fares for clients and to book on line accordingly)