Jishnu Thirumangalath

• Handle end-to-end follow-up on overdue accounts and payment settlements.
• Communicate with clients to negotiate payment plans and recovery timelines.
• Maintain accurate AR and service documentation for audit and compliance.
• Coordinate with maintenance teams to ensure timely servicing and breakdown response.
• Manage customer communication through approximately 35 daily calls, emails, and meetings.
• Perform account research and due diligence to resolve collection disputes.
• Track service requests and prepare detailed maintenance reports.
• Liaise with vendors and technical staff to streamline workflow efficiency.

• Conducted market research to identify new business opportunities.
• Built and maintained relationships with clients to increase revenue.
• Supported project execution with cross-functional coordination.
• Organised promotional events to enhance brand visibility.
• Managed high-volume client communication (30+ calls and emails daily).
• Assisted in preparing proposals and client documentation.

• Delivered personalised customer service to drive product sales.
• Maintained accurate customer and sales records in the database.
• Promoted new and existing products through direct marketing.
• Supported brand campaigns and in-store promotional events.
• Ensured compliance with company policies and operational standards.
• Guided customers through the full purchase lifecycle.