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Jismariya Joy

NOC Analyst Intern·Mannai Corporation

Qatar

Bachelor's degree, Bachelor of Technology in Computer Science and Engineering

Work experience

Total years of experience: 0 years, 6 months

NOC Analyst Intern

November 2025 - April 2026

Mannai Corporation

Doha, Qatar

November 2025 - April 2026

Handling service desk tickets and addressing customer-reported technical issues in a timely manner. Identifying underlying technologies and categorizing incidents to ensure proper routing and resolution.Coordinating and allocating resources to the appropriate support teams for efficient issue resolution and escalation. Performing network monitoring using tools such as Cisco Meraki, Motadata and Spectrum to detect and respond to alerts and performance issues. Maintaining accurate documentation of incidents, troubleshooting steps and resolutions for knowledge base and reporting
purposes.

Company industry:: IT Services

Education

SCMS School of Engineering & Technology

April 2025

Bachelor's degree, Bachelor of Technology in Computer Science and Engineering

India

Hobbies and interests

Reading, Volunteering

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