Jitender Singh Chauhan

Operations Manager at PizzaExpress UAE

• United Arab Emirates - Dubai
• My current job since December 2005

PROJECTS:
➢ Created and successfully implemented FOH and BOH SOP’s (Standard operating procedures).
➢ Handled and successfully implemented the Digital communication platform like Wooqer, Slate, Revel and I-SEE.
➢ Sound knowledge of opening of new outlets from scratch.
➢ DND Project which generated $100, 000 additional in a year.
➢ Sound knowledge of Opening Virtual kitchen concept (KITOPI, Deliveroo, One Kitchen).

Area Manager

• February 2014 to January 2018

Restaurant Manager

• March 2010 to January 2014

Operations
•Handling 11 restaurants team (400 staff) with varied cultural, lingual and professional backgrounds.
•Managing diverse operations encompassing turnaround management & growth.
•Handling all aspects relating to Restaurant Operations and turning the unit as Profit Centre.
•Taking care of standards, operations, revenue, and costs.
•Overseeing Inter Outlet Food Quality Audits & assessments.
•Looking after Food & Product promotions to enhance sales and reputation.
•Imparting appropriate in-house training to the team so as to attain Service Excellence & teamwork; operational training to the new joiners.
•Supervising operations, analyzing employee assessment & development and guest satisfaction.
•Formulating & implementing sales promotion plans to increase sales.

Guest Servicing
•Devising & putting in place systems & procedures revolving around the need of the guest.
•Ensuring customer satisfaction by achieving delivery of service quality norms.
•Interacting with guests for feedbacks and implementing world-class service strategies.
•Strategizing policies & procedures in the operating systems to achieve greater customer delight.
•Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.