Store Manager
Home Centre - Landmark Group
مجموع سنوات الخبرة :21 years, 8 أشهر
Working as Concept Manager for Home Centre-Hyderabad, India.
Responsible for coordinating within the region stores and to support them to maximize sales and profitability of the business and ensuring that the budgeted Top-line / bottom-line figures are achieved.
Working directly with Territory Retail manager ensuring business growth in all areas of retail / implementing retail standards / merchandising guidelines to be rolled out across all stores ensuring consistency across the business.
Maximize store contribution by proactively driving sales, reduce stock loss & manage controllable costs. Motivate & develop team members & ensure the Store complies with all company regulations & procedures.
Maximize store contribution by proactively driving sales, reduce stock loss & manage controllable costs. Motivate & develop team members & ensure the Store complies with all company regulations & procedures.
Effectively plan resources for customer service.
Ensure regular training of store staff on all aspects of customer
service, product knowledge and selling skills.
Implement a high standard of customer focus within the store.
Ensure that customer needs are met and complaints/queries are
resolved in a timely manner.
Achieve target productivity metric for the store - sales per person
per day, staff per sq ft.
Actively seek ways to achieve or exceed shop sales targets.
Monitor and control expenses through efficient store operations -
overtime, stock and consumables.
Monitor sales performance against last year, last week and budget
on a daily and weekly basis in order to give feedback to managers
and communicate to staff.
Ensure accurate stock merchandise and management within the
store -stock ageing, stock loss, space management.
Ensure that the store is in compliance with the company policy for
all employment and state laws, including wage and hour, human
rights and equal employment opportunities.
Ensure the company policy and procedures are communicated in a timely manner and are adhered to accordingly.
Monitor and continuously seek to understand commercial
environment, local trading patterns, competitor activity and
market trends in the retail sector and their impact on store.
• Customer Focus.
• Effective resource planning for customer service.
• Ensure regular training of store staff on all aspects of customer service, product knowledge, selling skills, SOP& KMP.
• Implement a high standard of customer focus within the store.
• Regularly assess customer service standards within the store.
• Create seamless customer service orientation among store. employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/queries are resolved in a timely manner.
•Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage.
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns.