Sales and Operations coordinator
African+Eastern BVI LTD
Total des années d'expérience :7 years, 9 Mois
1. Help customer find a best telecom plan as per their convenience.
2. Add/Remove bars or Bolton if causing any trouble to the customer’s network.
3. Help them troubleshoot basic manual phone and network settings.
4. Sell the best phone deals with great offers as per customer’s choice.
5. Processing License received via Email/Calls/Scanned Forms.
6. Verifying customer’s details, bank details, ownership requests via Email/Calls.
7. Emailing letters incase of any rejected application for a TV License.
1. To attend customer’s query regarding credit scores on a first call resolution basis.
2. Help them understand the basics of maintaining a good credit score.
3. Check police reports, complaints and advice how to sort them.
4. Dispute customer’s inaccurate information and maintain an up to date record.
5. Handling customer complaints and escalations.
6. Ensuring customer is heard throughout escalation process.
I have done my bachelor's in Business Management Studies with an Expertise in Business marketing.