Service Adviser
AM motors
Total years of experience :12 years, 7 Months
• Greeted customers, scheduled service appointments and received vehicle information.
• Handled customer complaints and ensured high customer satisfaction standards.
• Sell Automotive Repair and Maintenance.
• Coordinated between customer and service technician for auto repairs.
PUTZMEISTER, LIEBHERR, ATLAS, STEELBRO, LEEBOY, LONGKING, PROBST, CHICAGO PNEUMATIC equipment dealer)
•Initially started works as a Heavy Equipment Technician, then promoted as Service writer cum Advisor.
•PDI and Installation, Trouble shooting, Periodic services, Maintenance and repairs, Overhauling & testing of hydraulic and mechanical machinery & equipment.
•Greet customers, answer phones, make & confirm appointments, Review service history w/ clients and make recommendations based on needs, requests & concerns
•Provided a consultative selling process to assist customers in planning for on-going required maintenance of their machines, assisted customers with information in regards to parts compatibility for their equipment.
•Produced job cards, repair orders for customers with full transparency including cost and time estimates.
•Communicated frequently with concerned engineers and technicians to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
•Final quality check-up done for newly assembled equipment and accident jobs before delivering to customer
•Survey follow-up via phone or e-mail regarding service experience for customer retention
•Participated in Putzmeister and Chicago Pneumatic Technical training programs
• Periodic services, Preventive maintenance and Breakdown repairs of HYUNDAI machines.
• Troubleshooting hydraulic, mechanical and electrical troubles of machines.
• Attended various OEM technical training programs at HYUNDAI plant and educate customers and operators.
• Machine auditing, service planning and follow up.
• PDI and commissioning of new machines.
• Prepare reports from work sites and maintain documents of each and every machine.
• Handling and settlement of warranty claims.
Preventive maintenance and breakdown repairs of JCB machines and attachments.
•Trouble shooting hydraulic, mechanical and electrical troubles.
•Attended various JCB training programs and skill tests
•PDI, Installation and Commissioning of new machines.
•Maintaining and updating reports and files of each machine through company online software.
•Warranty reporting, follow up, final settlement and dispatching back the failed items to OEM
EICHER Truck dealer)
•Oversaw the operation of service floor and accident jobs.
•Work estimation, Job card preparation, Billing, Insurance claims follow up and settlement.
•Analyzed the work orders and discussed with foreman.
•Examined the vehicles to analyze extent of damage and malfunctions.
•Handled Warranty claims, documentations and dispatching failed items to OEM.
•Lead a team of technicians and generate profit by selling service, repairs and spare parts.
in
courses: in Maintenance & Repairs of Two wheelers & Three wheelers