Concierge
Four Points by Sheraton
مجموع سنوات الخبرة :13 years, 11 أشهر
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Make travel arrangements for sightseeing and other tours.
• Receive, store, and deliver luggage and mail.
• Perform office duties on a temporary basis when needed.
• Pick up and deliver items, or run errands for guests.
Working as a Customer Relation Officer in our Company Locations (Shopping Malls & Hotels). AL-Habtoor Valtrans Transportation Systems & Services LLC is providing the most highest Valet Services & Transportation Services on Shopping Malls & Hotels in United Arab Emirates. Certified Location Manager assists the customers with any issue related Valet Services & Transportation.
Roles & Responsibilities
• Assist the Customers for arranging the valet services and transportation services in shopping malls and hotels.
• Ensuring employees are offering exceptional customer service.
• Making sure customers are happy with the service.
• Motivating employees.
• Supervising employees and departments to make sure the required work tasks are completed.
• Assigns job duties, creates and manages schedules and provides feedback to employees, Clearly explains job roles, responsibilities and expectations and provides support to all employees
• Identifying the top and bottom performers and providing coaching and feedback accordingly. Track and inform the management about the performance of the employees.
COMPANY : Sutherland Global Services Cochin, Kerala - India
March 2010 to March 2012
DESIGINATION : Customer Support Associate
Job Profile : Working for McAfee Inc. as a customer support associate for US and UK customers. McAfee is a leader in antivirus software industry worldwide. A CSA assists the customer over phone to resolve their issue on first interaction.
Roles & Responsibilities
• Assist the customer in providing apt product information, selling, renewing, servicing and cancelling the products
• Resolve minor technical defects of the software and redirecting to the concerned team to resolve the issue.
• Add the interaction with the customer to the database for future reference.
• Send emails to the customers as is required.
• Transfer the case to the higher level for unresolved issues.
• Answer as many calls possible while maintaining the quality and AHT
Bachelor of Electronics with Computer Science from Calicut University, Kerala, India - April 2009.