Marketing Executive
Thumbay Hospital
مجموع سنوات الخبرة :11 years, 11 أشهر
Marketing and promoting international medical tourism & domestic holidays to UAE. Marketing the services of Thumbay hospital ( JCI accredited) to international patients Responding to online as well as telephone enquiries regarding treatment Educating the potential patients on services and treatments Creating awareness among the international patients through social media, online marketing programs, websites and promotional materials to generate interest Visit local hotels, tour operators, airlines popular among tourist to encourage treatment packages along with tourism Maintain business relationship with doctors, hospitals, pharmacists, nursing homes and diagnostic centers to refer prospective medical tourists looking for affordable treatment Speak to international insurance and assistance companies to tie up with their clients and offer economic treatment whilst they visit the country Meet and greet international patients and escort them whilst in the hospital and under our care Organize and coordinate patients pick and drop off from airport and hotels in accordance to meet their appointment times at the hospital Manage the international patients and provide excellent customer services which results in more word of mouth patient referrals.
+ Handling in-bound tourism traffic to UAE & Oman
+ Managing smooth operations of the passenger cruise calls to UAE. Worked for major cruise lines
+ Mainly focused on Port operation services. (Port Rashid, Mina Zayed and khorfakkan)
+ Responsible for driver and Guide allocation, dispatch and coordination during the cruise call.
+ Handling inquiries and requirements of cruise lines, ship agents and various Govt: Departments
+ Process Hotel reservation and additional services with the help of B2B
+ Communication with local and international clients, service providers and stake holders
+ Maintain successful relationships with relevant external stakeholders
+ Handling turn around services of passenger cruises.
+ Obtain cruise passenger statistics from each cruise liner/ port agents.
+ Independently handle all reservation requests from overseas operators which were assigned to me
+ Key FIT reservation accounts are - Viator, GetYourGuide, Alan Corporation and Ceetiz
+ Arranging additional services (Meet & Assist on arrival, transfers, tours and excursions)
+ Arranging visas for guest and updating tours operators on special offers.
+ Ensure materialization of each and every request.
+ Meet sales goals and objectives assigned by Sales Manager
+ Strategic Consulting, including business plan & sales strategy development
+ Listening to customer requirements and responsible to close the sale
+ Maintaining and developing relationships with existing customers in person and emails
+ Arranging meetings with potential customers to prospect for new business
+ Recording and summarizing of sales details
+ gaining a clear understanding of customers' businesses and requirements
+ Prepare action plans and schedules to achieve targets
+ Prepare presentations, proposals, and sales contracts
I completed my Master Of Business Administration from IMK,Trivandrum . The institute is part of the newly formed School of Business Management and Legal studies, University of Kerala. + MANAGEMENT OF R&D, INNOVATION AND S&T INSTITUTIONS WITH STRATEGIC PERSPECTIVE (2011), conducted by Coventry University, UK + Attended workshop on “Future of backwater Tourism in Kerala” conducted by Indian Institute of Management, Kozhikode, India (2011) + Attended workshop on “Android App Development” conducted by Mind Helix for the National Level Techfest Abhiyanthriki at RSET,Kerala, India(2012)
Completed bachelors degree from St.Thomas College , Kozhenchery + coordinator of events and seminars + Arts club secretary + started own business