جزين Vijayan

• Develop and execute strategic business plans, overseeing budgeting, revenue
forecasting, and profit & loss analysis to ensure growth across all departments,
including F&B.
• Manage daily operations, ensuring high service standards and enforcing SOPs for
smooth functioning of all areas (front office, housekeeping, F&B outlets,
banquets).
• Lead recruitment, training, and performance management of key staff, setting
KPIs and fostering a positive workplace culture.
• Drive customer satisfaction by managing VIP guest relations, addressing
complaints, and implementing guest loyalty programs.
• Oversee menu development, supplier negotiations, and compliance with food
safety regulations to maintain consistent food & beverage quality.
• Plan and execute marketing campaigns, promotions, and partnerships to boost
sales and occupancy rates.
• Ensure adherence to local regulations (health & safety, licensing), and conduct
regular risk assessments and audits.
• Implement sustainability practices, including waste management and energy
efficiency, and introduce innovative technology to enhance guest services and
operational efficiency.

• Ensure compliance with industry regulations, company policies, and safety
standards, while leading a team of 50+ employees to align daily operations with
organizational goals. Conduct performance evaluations, provide coaching, and
create development opportunities to enhance team productivity and success.
• Develop and implement strategies to improve operational efficiency, reduce costs,
and optimize resource allocation. Foster a culture of continuous improvement,
addressing issues proactively to maintain high standards and drive team success.
• Recognize potential food safety hazards and implement measures to manage
risks. Assist colleagues during peak hours to maintain operational efficiency and
ensure high service standards.
• Recommend and implement processes to reduce food preparation times and
minimize customer waiting times. Monitor food supply inventory, ensuring timely
reordering to avoid stockouts and expiry.

• Prepare detailed reports and presentations for senior management, offering
insights into asset performance and strategic recommendations.
• Collaborate with cross-functional teams to develop and execute asset
management strategies aligned with company goals.
• Build and maintain strong relationships with clients, stakeholders, and vendors to
facilitate asset acquisition and management.
• Oversee a diverse portfolio of assets, ensuring optimal performance and
adherence to regulatory standards.
• Lead negotiations for asset acquisitions and disposals, securing favourable
terms and maximizing investment returns.

• Lead a team of sales professionals, overseeing daily operations to achieve sales
targets and business goals.
• Developed and implemented sales strategies, driving revenue growth through
new business acquisition and client retention.
• Conducted training sessions and workshops for team members, enhancing
product knowledge and sales skills.
• Managed client relationships, providing tailored solutions to meet their financial
planning needs.
• Monitored market trends and competitor activities, adapting strategies to
maintain a competitive edge.

• Lead and managed branch operations, ensuring smooth day-to-day functioning
and alignment with company objectives.
• Developed and implemented branch-level strategies to increase sales, improve
customer service, and drive revenue growth.
• Managed a team of staff, providing training, guidance, and performance
evaluations to enhance productivity and customer satisfaction.
• Monitored branch financial performance, managing budgets, cost control, and
profitability.
• Cultivated strong relationships with key clients, vendors, and stakeholders to
support business development and growth.

• Supervised and coordinated sales and distribution operations to ensure timely
delivery and customer satisfaction.
• Developed and maintained relationships with distributors, retailers, and clients to
optimize sales channels and distribution networks.
• Monitored inventory levels and coordinated with procurement teams to ensure
stock availability and avoid shortages.
• Conducted regular market analysis to identify sales opportunities, track trends,
and adjust strategies for maximum sales growth.
• Implemented sales performance tracking and reporting systems to monitor team
productivity and achieve sales targets