Joan Marie Manalo

Conduct telephone calls to follow up payment of customers.

Responsible for achievement of the set targets assigned by ETISALAT.

Address various customer issues
• Attends to customer inquiry regarding their filed complaints on the billing.

• Offers and process payment arrangement to customers like 3months installment.

Handling of Promissory Note (Retail PN)
• Printing of PN
• Ensures that the PN and deal number is the same as the PN number in the system
• Checks the accuracy of principal amount, maturity amount, rate and tenor of generated PNs versus the blotter sent by front office
• Ensures sequential order in the issuance of PN
• Ensures that all deals uploaded in the Treasury system matched the information recorded in the blotter and vice versa
• Tagging of all new accounts on the correct settlement branch through the Treasury System
• Ensures that the PNs were delivered to clients on the agreed turn- around time

Maintenance of customer profile in the Treasury System and filing of documents
• Checks if the investors complied on the minimum AMLA requirements upon account creation
• Responsible in regular updating of customer records upon receipt of documents from the client
• Monitor receipt of client’s documents. Ensure complete records on file
• Prepares weekly and daily report on document tagging of maturities
• Inform and provide MIS to Treasury Department for any lacking documents

Prepare documents on request of PN certification and request for PN certified true copy

Process transactions in the Treasury System
• Generate Retail PN for printing
• Checks the accuracy of branch tagging per PN
• Encode all new accounts on its respective settlement branch
• Generate various reports from the system:
o Schedule of Availed Deals- serves as transmittal of Retail PN placements
o Schedule of Maturing Deals-used to monitor weekly maturities of Retail PN
o Counterparty List- serves as the up to date list of all MCC counterparties


Assists liquidity team on the following transactions:
• Processing fund transfers from various Metrobank Card Corporation’s bank accounts through different modes of settlement
• Mastercard and Visa Settlement
• Prepares and send dollar rate for the day
• Prepares entries of fees performed daily through ORACLE
• Prepares daily letter of fund transfers to Metrobank

Assists Treasury on their BPS (Batch Payment System) facility project
• Facilitates verification up to enrollment of all outstanding Metrobank referred and some internal accounts with Metrobank account settlement instruction
• Prepares daily report of maturities for crediting through BPS facility
• Ensures that the COM ID matched the account to be settled since this is an auto credit transaction.

Other Treasury Backroom Operation
• Back-up of supplies custodian for Finance

Performs collection activities for overlimit and front-end (1-29 days) past due accounts.
Responsible for the achievement of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.
Keep balances within approved credit limit and control delinquency of assigned group accounts within set standards
• Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.
• Obtain additional contact information from other mediums (Metrobank and its subsidiaries, directories, etc.)
Minimize risk and credit losses
• Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.
• Block overlimit or delinquent accounts to prevent further exposure.
Address various customer issues
• Receive request for change of billing addresses and other contact information from cardholders and forward to Collection Back Office for maintenance.
• Refer complaints on unposted or misposted payments, misposted transactions, non or late receipt of statement of accounts, unsuccessful debit arrangements, reversal of fees and charges, disputed transactions to responsible unit or department for appropriate action.
• Evaluate and recommend approval or disapproval of request for waiver of charges.
• Offers and process payment arrangement to qualified cardholders like balance conversion and rewrite.