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Joan Nyokabi , Waitress

Joan Nyokabi

Waitress·Hilton Hotel

Kenya

Diploma, Tourism and hospitality management

Work experience

Total years of experience: 9 years, 6 months

Waitress

January 2019 - June 2026

Hilton Hotel

Nairobi, Kenya

January 2019 - June 2026

•Provided excellent customer service to guests.

•Handled cash and card transactions accurately.

•Promoted menu items and special offers to increase sales.

•Assisted customers with product and service inquiries.

• Maintained a clean and organized work environment.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Assistant

January 2017 - December 2018

Utalii Hotel

Nairobi, Kenya

January 2017 - December 2018

•Assisted customers with product selection and purchases.
•Processed payments and maintained accurate cash records.
•Promoted products and special offers to support sales growth.
• Restocked merchandise and maintained organized displays.
•Resolved customer concerns while delivering excellent service.
•Supported daily store operations in a fast-paced environment.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

Icon Training institute

October 2024

October 2024

Diploma, Tourism and hospitality management

Qatar

“I studied Hospitality Management and gained skills in customer service, food and beverage service, housekeeping, and front office operations. I also developed teamwork, communication, and time management skills through practical training.”

Icon Training institute

October 2024

October 2024

Diploma, Tourism and hospitality management

Qatar

Skills

communication skills , customer service skills , team work , computer skills,cash handling,

Intermediate

Attention to details,

Intermediate

cash handling,multitasking, problem solving , Time management, Team work,

Intermediate

Languages

English

Expert

Arabic

Intermediate

Memberships

Red Cross Kenya and St John Ambulance

caregiving trainee, hospitality trainee and fist aid trainee

June 2017

Training and Certifications

Certifications
caregiving certificate
icon Training centre
Nov 2024
Hospitality and Tourism Management
Icon training centre
Oct 2024

Hobbies and interests

Reading , cooking , travelling and learning new skills

•Successfully completed professional training in Caregiving, •Computer Applications, and Tourism & Hospitality •Demonstrated strong customer service and communication skills during training/attachments •Actively developed skills in hospitality and caregiving through practical learning