Senior Sales Associate
Al Samadi General Trading
Total years of experience :12 years, 10 Months
I assists the Management staff in directing the efforts of and is responsible for the results of an individual Tradepost store. I engage customers with a sales minded attitude, and display pride in our stores through strong work ethics, organizational skills and cleanliness.
Major Duties:
Anticipate guest needs and respond promptly.Maintain responsibility for overall financial performance of individual store.Maintain solid communication and feedback relationship with store management.Hold complete knowledge of and strictly abide by the company’s approach and systems (i.e. educational materials/systems)Ensure interior and exterior of store is kept to company standardsSeek to gain knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, and sales control systems.Maintain team environment between associates.Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs, and any other tasks that might be required)Protects sales associates and customers by providing a safe and clean environment.Actively participate in the Grass Roots Marketing activities.All other duties as assigned.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.