guest service executive
burjeel hospital
Total years of experience :17 years, 11 Months
•Provides good communication skills.
•Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
•Has the ability to listen with active problem solving skills.
•Assist patients in accurately completing appropriate forms and documents for the required information.
•Main point of contact for the guest upon their visit to the clinic and to handle all enquiries in a friendly and effective manner
•Register patients according to hospital protocols.
•Perform other specified duties whenever assigned.
•Checking patient’seligibility through online portal before rendering a service.
•Ensuring that all patient visits have been billed properly by the clinician with the correct service codes as per the documentation and pre-approval
•Billing and insurance verification for services rendered.
•Collectco-pays and other required fees at the time of registration.
•To collect and deposit fees according to protocols, to prepare and balance daily financial registers and to submit all forms and fees to the accounts department.
•Explain charges to patients so they understand the fees for which they are responsible for.
• Perform Clerical and Administrative Employee
• Assist the manager with the routine works
• Communicate with the relative person of the whole company departments
• Filling documents and maintaining employee’s records
•Communication and answering to all foreign mails, making inquiries, LPO and Quotation are also included in my responsibilities.
•Write all the important information from a meeting, when a meeting is held by the manager
•Perform other tasks that maybe assigned by immediate superiors / managers
•Retained existing clients by providing an efficient and effective service at
all times and developing closer working relationship to gain trust and confidence
•Handle the recruitment of foreign employers for all their manpower requirements such as (Medical Staff, Engineers, Architects, Skilled Workers and Hospitality Division
•Bring in a new vacancies for the section and the branch by initiating sales calls, research and networking
•Conducting CV searches, shortlists and candidate initial interviews to determine if the candidates are suitable for any current openings or for retention on the section database for the future
•Meeting or exceeding goals.
•Negotiating all contracts with prospective clients.
•Helping determine pricing schedules for quotes, promotions and negotiation.
•Preparing weekly and monthly reports.
•Giving sales presentations to a range of prospective clients.
•Coordinating sales efforts with marketing programs.