Joana Marie Santarin

LIWA Trading Enterprises
Abu Dhabi City: M&CO Al Wahda Mall
Sales Associate/Cashier
September 13, 2012 - Present
Duties and Responsibilities: • Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Processing and handling financial transactions.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
Philippines: All Flip Flops - Havaianas

Tropical Retail Company Inc. ( TRCI)
Sales Associate/Cashier
September 02, 2010 - August 11, 2012
Duties and Responsibilities:
• Enters purchases into cash register to calculate total purchase price.
• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.
• Counts money, gives change and issues receipt for funds received.
• Calculates discounts or references; requests customer identification for certain discounts and receipts as required.
• Maintains sufficient amounts of change in cash drawer.
• Balances cash drawer and receipts; documents discrepancies.
• Trains new cashiers.
Philippines: KASHIECA, BENCH, PINOYlab

Be Connected Management Services (BCMS)
Sales Associate/Cashier
June 5, 2009 - February 22, 2010
Duties and Responsibilities: • Responsible for tending to the customer's needs.
• Answer any questions a customer may have.
• Straighten up the store; tidy up stacks of clothing, put things away to their proper place, replenish merchandise.
• Processing cash, check, credit card, debit card and gift card payments.
• Managing inventory
• Customer Service
• Cashier
• Administrative Duties

Philippines: LEE People scope Specialist Inc. (PSI)
Sales Associate
October 20, 2008 - March 19, 2009
Duties and Responsibilities: • Provide courteous and prompt service
• Welcome customers as they enter and thank them as they leave
• Assist customers in locating what they're looking for • Provide excellent after-sales service
• Smile
• Persuading customers to buy a product
• Be informed of the products' specifications and information
• Identifying customer needs and directing them to an appropriate product
• Maintaining inventory in the back
• Arranging inventory on the store floor
• Tagging merchandise
• Setting up promotional material and displays
• Replenishing inventory
• Reorganizing items
• Maintaining a neat and tidy store.

Philippines: SM Department Store Mainstream Business Inc. (MSB)
Sales Associate/Cashier
February 18, 2008 - July 25, 2008
Duties and Responsibilities: • Welcome and address customers in a professional manner.
• Manage a high volume of customers in courteous and friendly way.
• Inform customers about available products, ongoing sales, discounts and promotions.
• Give product suggestions to customers when needed.
• Assist customers in product selections based on their needs.
• Perform cash or credit card transactions for customer purchases.
• Handle cash register and manage cash receivable and payables.
• Arrange the product display areas in a visually appealing manner.
• Assist in keeping the store and stock area clean and orderly.
• Collaborate with sales team to offer quality customer services.
• Execute operational and sale techniques while extending outstanding services to customers.
• Follow merchandising standards and assist in merchandising tasks when needed.