Joanna  Massaad, Assistant Manager

Joanna Massaad

Assistant Manager

Jeita Country Club

Location
Lebanon - Beirut
Education
Bachelor's degree, Advertising And Marketing
Experience
22 years, 2 Months

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Work Experience

Total years of experience :22 years, 2 Months

Assistant Manager at Jeita Country Club
  • Lebanon
  • My current job since October 2013

• Provides secretarial and administrative support to the General Manager.
• Coordinates work with other executive and support staff to ensure a high performance, customer service oriented work environment.
• Types and/or drafts memoranda, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
• Schedules, prepares agenda and meeting materials and types minutes for various meetings.
• Maintains the General Manager’s, calendars, coordinates, arranges and confirms meetings.
• Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.
• Reviews, determines the priority and routes incoming correspondence, reports, requests and instructions.

Assistant Manager at Jeita Country Club
  • Lebanon
  • My current job since October 2013

• Provides secretarial and administrative support to the General Manager.
• Coordinates work with other executive and support staff to ensure a high performance, customer service oriented work environment.
• Types and/or drafts memoranda, correspondence, and other documents and reports often of a highly sensitive and confidential nature.
• Schedules, prepares agenda and meeting materials and types minutes for various meetings.
• Maintains the General Manager’s, calendars, coordinates, arranges and confirms meetings.
• Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.
• Reviews, determines the priority and routes incoming correspondence, reports, requests and instructions.

HR Administrator at DHL
  • Lebanon - Beirut
  • My current job since June 2005

• In charge of the Monthly Payroll Process, Life and Medical Insurance and SSNF
• Work with the company’s senior managers to assist in staff requirements, current and future.
• Responsible for training coordination, employee information, benefits and certifications files.
• Develop valuable HR procedures and work plans.
• Administer the yearly Employee Survey and follow up with Regional Office for outcome results and areas of improvement for each department.
• Analyze and submit monthly reports to the General Manager regarding annual leaves, variable earnings and deductions, SSNF medical payments, Insurance, New Hires and Terminated Employees.
• Coordinate with Regional Office the Employee Of The Year Event.

Assistant Manager at Nadco Co. Lebanon
  • Lebanon - Beirut
  • June 2004 to January 2005

• Organize, plan and assist in the participation in several International Events.
• Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.
• Responsible for account management, publicity management, media relations.
• 100% project completion on time while meeting strict timelines and budget requirements.

Sales Representative at SAFRAN
  • Lebanon - Beirut
  • January 2004 to June 2004

• Launch new product into the marketplace.
• Create promotional marketing strategies to stimulate sales growth.
• Develop strong customer relations, with new and old clients.

Assistant Manager at Circus Restaurant Name
  • Lebanon - Beirut
  • January 2003 to December 2003

• Initiate and promote new programs / food shows / menus to attract new customers to the restaurant.
• Generate return customers by offering attentive and excellent service.
• Establish friendly yet professional atmosphere, for customers and co-workers.
• Assist in marketing strategies and implementation, advertisement development.

Sales Representative at NAFNAF
  • Lebanon - Beirut
  • January 2001 to January 2002

• Work closely with commercial manager to action plans and new ideas to increase profit.
• Perform additional front desk functions, including client assistance, payment processing, and consulting.

Education

Bachelor's degree, Advertising And Marketing
  • at Notre Dame University
  • June 2004
High school or equivalent, Philosophy
  • at College Saint Joseph Antoura
  • June 1998

Specialties & Skills

Administration
Customer Service
Administrative & Support Services
Payroll
Payments
Socrate
Microsoft Office
office administration
quotations
outlook
purchasing
minutes
office management

Languages

Arabic
Expert
English
Expert
French
Expert

Hobbies

  • Movies
  • Music