Merchant Relationship Officer
Bank Audi
مجموع سنوات الخبرة :16 years, 2 أشهر
Bank Audi - Merchant Relationship Officer (August 2010 - current date)
With the main responsibilities of:
- Oversee retrievals and chargeback cases
- Analyze claims and investigate their eligibility, and take appropriate measures
- Manage merchant accounts and payments
- Handle POS stock
- Issue statistical reports on merchant profits and losses, and perform accordingly
- Communicate with all merchants, monitor their statements, follow up on the proper documentation, and attend to their specific needs on case by cases basis
- Monitor fraud reports, to identifying fraudulent behaviors and respond adequately
- Set extra parameters to face the different fraud trends, and take corrective actions when necessary
- Update inquiries; take charge of closing old accounts, and opening new ones
- Coordinate with risk department, and legal consultant
- Manage POS, e-commerce, and manual transactions
Acquisition of new projects:
- Chip migration
- Paypass NFC
- Acquiring e-mall (online transactions)
Attended the following training courses:
- FATCA Awareness session
- Bank Secrecy
- Visa Country Forum
- Performance Management
- Professionalism
With the responsibilities of:
- Operate data entries and analysis using Mac system
- Conduct bank reconciliation
- Handle Overseas transactions
- Deal with suppliers and clients
- Ensure that all financial reporting deadlines are met
- Resolve accounting discrepancies and irregularities
- Coordinate audit process
With the responsibilities of
- Handle the treasury
- In charge of accounting entries, and purchasing
- Maintain computerized records to ensure adequate control of accounting
- Deal with suppliers and clients
- Optimize the handling of banking inquiries
