Office / Administrator Assistant
Royal Gardens Tourism
Total years of experience :12 years, 2 Months
*Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
*Directs visitors by maintaining employee and department directories; giving instructions.
*Maintains security by following procedures; monitoring logbook; issuing visitor badges.
*Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
*Maintains safe and clean reception area by complying with procedures, rules, and regulations.
*Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
*Contributes to team effort by accomplishing related results as needed.
*Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
*Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
*Prepares reports by collecting information.
*Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
*Keeps equipment operational by following manufacturer instructions and established procedures.
*Secures information by completing database backups.
Requests booking arrangements from various travel agents or airlines with respective offers
from each.
Liaises with external parties such as airlines regarding bookings and schedules. perform duties efficiently.
Computes cost of air travel from each bidder and makes the appropriate decision to select the
most economical routing.
Plans, describes, arranges, explains and confirms itineraries to all customers.
Provides customers with a soft copy or a printed copy of the final air travel ticket.
Works with internal customers and other departments to resolve issues that may arise
particularly related to itinerary changes and flight cancellations.
Performs other related duties when necessary.
Greets, registers, and assigns rooms to guests
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Attends meetings and training as requested.
Greets, registers, and assigns rooms to guests
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Attends meetings and training as requested.
Assisted regular employees on their admin work
Attended airport guests/passengers with their needs and other requests
Handled administrative assignments from supervisors
Gained experience in handling travel arrangements, processing air tickets and other administrative tasks.
Performs other related duties when necessary.