IT Engineer
United Technical Services
Total years of experience :12 years, 2 Months
Provided L1 & L2 support to the employees and also handles the mobile application development
Worked as IT Engineer who dealt with hardware & software sections. Was involved with the infrastructure maintenance as well as the software development process.
Key Deliverables
Performing hardware installation and maintenance
OS installation & upgrades
Performing daily data backup using Git & other 3rd party tools
Monitoring the Web hosting servers
Preparing and monitoring work schedules
Hosting Websites through FTP and configuration of Cpanels
DNS configuration in web servers
Maintaining Active Directory
Installation of new OS in laptops and desktops (Windows/Mac/Linux)
Designing and Developing iOS applications
Configuration of Active Directory, DHCP & DNS
Contribute to technical design and progress meetings
Internal projects using SCRUM methodology
Creating task list for projects under development
Independently handle projects or phase of a large project.
Updating the systems to create work environment suitable for each project
Test installation, security and compatibility issues
Maintain and support systems once they are up and running
Remote support to clients across Canada, US and other clients through Team Viewer
As a systems engineer I managed the entire infrastructure in the company including systems, website hosting, network management etc.
Key Deliverables
Performing hardware installation and maintenance
Performing daily data backup
Monitoring the Web hosting servers
Preparing and monitoring work schedules
Hosting Websites through FTP and configuration of Cpanels
DNS configuration in web servers
Maintaining Active Directory
Installation of new OS in laptops and desktops
Updating the testing devices to specific OS versions that are required for each project
Servicing printers, scanners and other peripherals
Performing configuration, installation and troubleshooting of LAN
Purchase advice for new systems
Mail server monitoring and maintenance
Microsoft Outlook & Thunderbird configuration
Issuing new email address to new employees
Preparing cost estimates for new installations
Purchasing new hardware and software upon requirement
Asset Management - responsible for managing and tracking all IT Assets
Responsible for maintaining the software licensing compliance
Responsible for creating, maintaining and updating all forms and checklists for projects
Ensure smooth functioning of all IT infrastructure related systems by proper management, maintenance and monitoring
Installing new IT systems
Upgrading existing Hardware and Software
Performing network operation and troubleshooting for network failures
Testing systems to make sure that they are working properly
Servicing printers, scanners and other peripherals
Performing configuration, installation and troubleshooting of LAN
Updating users on maintenance tips for prolonged service life of machines
Offering technical advisory & consultation on equipment specification, evaluation, selection, configuration, integration, installation and testing of new systems.
Interacting with customers for understanding their requirements while assisting them for required services
Carrying out routine administration, like organizing staff rotas