Jobins John

Provided L1 & L2 support to the employees and also handles the mobile application development

Worked as IT Engineer who dealt with hardware & software sections. Was involved with the infrastructure maintenance as well as the software development process.

Key Deliverables
 Performing hardware installation and maintenance
 OS installation & upgrades
 Performing daily data backup using Git & other 3rd party tools
 Monitoring the Web hosting servers
 Preparing and monitoring work schedules
 Hosting Websites through FTP and configuration of Cpanels
 DNS configuration in web servers
 Maintaining Active Directory
 Installation of new OS in laptops and desktops (Windows/Mac/Linux)
 Designing and Developing iOS applications
 Configuration of Active Directory, DHCP & DNS
 Contribute to technical design and progress meetings
 Internal projects using SCRUM methodology
 Creating task list for projects under development
 Independently handle projects or phase of a large project.
 Updating the systems to create work environment suitable for each project
 Test installation, security and compatibility issues
 Maintain and support systems once they are up and running
 Remote support to clients across Canada, US and other clients through Team Viewer

As a systems engineer I managed the entire infrastructure in the company including systems, website hosting, network management etc.

Key Deliverables
 Performing hardware installation and maintenance
 Performing daily data backup
 Monitoring the Web hosting servers
 Preparing and monitoring work schedules
 Hosting Websites through FTP and configuration of Cpanels
 DNS configuration in web servers
 Maintaining Active Directory
 Installation of new OS in laptops and desktops
 Updating the testing devices to specific OS versions that are required for each project
 Servicing printers, scanners and other peripherals
 Performing configuration, installation and troubleshooting of LAN
 Purchase advice for new systems
 Mail server monitoring and maintenance
 Microsoft Outlook & Thunderbird configuration
 Issuing new email address to new employees
 Preparing cost estimates for new installations
 Purchasing new hardware and software upon requirement
 Asset Management - responsible for managing and tracking all IT Assets
 Responsible for maintaining the software licensing compliance
 Responsible for creating, maintaining and updating all forms and checklists for projects
 Ensure smooth functioning of all IT infrastructure related systems by proper management, maintenance and monitoring

 Installing new IT systems
 Upgrading existing Hardware and Software
 Performing network operation and troubleshooting for network failures
 Testing systems to make sure that they are working properly
 Servicing printers, scanners and other peripherals
 Performing configuration, installation and troubleshooting of LAN
 Updating users on maintenance tips for prolonged service life of machines
 Offering technical advisory & consultation on equipment specification, evaluation, selection, configuration, integration, installation and testing of new systems.
 Interacting with customers for understanding their requirements while assisting them for required services
 Carrying out routine administration, like organizing staff rotas