Senior Technical Analyst
Reach Employment Services
Total years of experience :19 years, 11 Months
• Installing, configuring and maintaining the IT infrastructure for Tawazun and its Subsidiaries.
• Installing, configuring and maintaining LAMP Server (Linux/Apache/MySQL/PHP)
• Estimating and planning projects from start to finish, and overseeing project milestones, and ensuring project goals and objectives are accomplished within prescribed schedules and budgets.
• Oversee delivery of services and service technology to all the Subsidiaries
• Keeping IT strategy aligned with the changing business needs, and supervising field personnel, managing subcontractors, overseeing project to substantial completion and through the warranty period.
• To establish policies designed to ensure consistently high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes.
• To conduct regular Business Review meetings with Customers to constantly assess their feedback and make necessary Service improvement plans to set the right expectations with the Business.
• To specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.
• Adding value to businesses by effectively managing projects and costs to realize efficiencies/benefits/reduced costs internally and advising the management on selection of productivity enhancing technologies and their application for business process optimization.
• Responsible for deriving the scope and budget of all IT projects.
• Coordinating with various departments, liaising and negotiating with customers and project architects, and maintaining quality standards as well as timely execution of day to day operations.
• Contributing actively to the evolution and execution of the organization’s strategic and business plans across all areas including key IT projects and programs by maintaining optimal service availability, system performance and project deliverables.
• Demonstrating extensive knowledge and experience in multiple disciplines within a technology domain - Possesses a strong working knowledge of the organization, its products and services, and key business drivers.
• Maintaining and documenting the configuration of the system, for improving and adapting existing subsystems and systems for application to new and future customer requirements.
• Maintained a relationship with the customer as a technical liaison, and troubleshooting any Client reported problems.
• Supported a suite of internal tools used for delivering key business service including installation and configuration of new hardware/software.
• Recommended upgrades, patches, and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users, to ensure smooth operation of communication networks in order to provide maximum performance and availability for users.
• Deployed and configured high availability solutions over high-end systems, troubleshooting any endpoint reported problems and conducting system performance tuning.
• Played a key role in assisting the Organization achieve ISO 20000 & ISO 27000 certifications.
• Proffered technical and managerial support for critical business applications, performed health checks of systems/software and backup of data.
• Supported a suite of internal tools used for delivering key business service including installation and configuration new hardware/software.
• Provided support for password and access management, helped unlock user ID and reset passwords as well as adding/deleting/creating/modifying user account information (including email accounts).
• Operated and administered, configured and troubleshot outlook related issues, provided solutions to prevent problems from occurring in area of responsibility.
• Resolved technical problems reported by users, maintained and updated network access forms for users in addition to change or assign permissions for user accounts as requested.
• Oversaw issues related to network data drops in offices and work areas as well as troubleshoot wireless broadband for executive laptops.
• Recommended upgrades, patches, and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users, to ensure smooth operation of communication networks in order to provide maximum performance and availability for users.
• Deployed and configured high availability solutions over high-end systems, troubleshooting any endpoint reported problems and conducting system performance tuning.
• Kept abreast of latest technological advancements and utilized the potentials of the same to respond to distinctive and special needs of the organization.
• Monitor the System health via ‘Netcool’ monitoring tool and troubleshoot reported issues
• Troubleshoot System performance issues and assisting in the root cause analysis of system shutdown/reboot.
• Perform failover of Veritas Cluster Service on systems during outages or maintenance activity.
• Backup/restore of system data periodically
• Support maintenance activities on Servers that involve memory upgrade, disk change, System reboot, etc.
• Vendor co-ordination for dispatching personnel during scheduled maintenance activities or hardware issues
• Involving and coordinating with Tier 3 on the resolution of system issues.
• Delivering quality training for new joiners and leading the team as back up shift lead
• Support the installation, configuration, monitoring & troubleshooting of computer system on platforms such as NT Server 4.0, Windows 2000, Windows NT 4.0, Windows XP, Windows ME, Windows 95 Operating Systems.
• Configuration of Wired/Wireless Local Area Network and troubleshoot related issues.
• Troubleshoot & enhance System performance issues.
• Apply latest system updates and patches online of Operating System, Software, & Anti-Virus.
• Installation of Microsoft office applications.
• Installation and configuration of network printers and trouble shoot related issues.
Have successfully completed my Bachelor of Engineering in Information Technology from Bangalore in India. Applied all my skills acquired during my academic tenure to the Organizations I worked to become a competent and successful Senior Technical Analyst. Looking forward to take up more challenges.