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joceline wakim, Customer Service Agent

joceline wakim

Customer Service Agent·Monte Mare Hotel

Lebanon

Diploma, Business Administration/Management

Work experience

Total years of experience: 14 years, 4 months

Customer Service Agent

March 2021 - Present

Monte Mare Hotel

Jounieh, Lebanon

March 2021 - Present

Welcomed and acknowledged all guests according to company standards,
anticipated and addressed guests' service needs. 
Duties included, but not limited: providing phone services and customer support.
Provide information and directions to local restaurants and attractions. 
Communicating with housekeeping, maintenance, and management to ensure guest
satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service Executive

October 2014 - May 2021

Maillon group

Lebanon

I found this job using Bayt.com

October 2014 - May 2021

Process customer payments by cash and credit card.
Answer telephone calls regarding reservations and business information.
Coordinate with the hostess, floor, and kitchen staff regarding special customer requests.
Pay some company bills.
Train new cashiers.

Performs daily, weekly and monthly audits of cash intake or cash drawers.
Have excellent experiences in handling Payroll and Individual Income Calculation.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Junior Editor

October 2010 - June 2012

Al-Balad newspaper/ Balad S.a.l

Beirut, Lebanon

October 2010 - June 2012

• Developing content related to various topics
• Liaise with the layout designers and graphic designers to determine the final look of the content before publishing
• Receive feedback from the readers and reply to their mails. Apologize for mistakes, if any.
• Competent researcher, interviewer, and reporter.
Company industry:
Journalism
Job role:
Writing and Journalism

freelancer journalist

July 2010 - October 2010

Al Jarida

Lebanon

July 2010 - October 2010

Writing, interviewing, covering lifestyle subjects
Company industry:
Journalism
Job role:
Writing and Journalism

Editorial Training

June 2008 - December 2008

Al-Balad newspaper

Beirut, Lebanon

June 2008 - December 2008

• Writing feature articles, short stories, biographies, essays, editorial pieces, and research reports.
Company industry:
Journalism
Job role:
Writing and Journalism

Education

Arab Open University (AOU)

January 2015

January 2015

Diploma, Business Administration/Management

Lebanon

GPA (point): 3.0 out of 4

GPA (point): 3.0 out of 4

lebanese university

June 2008

June 2008

Bachelor's degree, Politics and Public Administration

Lebanon

GPA (percentage): 50%

GPA (percentage): 50%

Skills

Office Operations
Expert
Office Operations
Expert
Sales
Expert
Sales
Expert
Social Skills
Expert
Social Skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Team Leadership
Expert
Team Leadership
Expert
PMS, POS...
Intermediate
PMS, POS...
Intermediate
Office Operations
Expert
Office Operations
Expert
Sales
Expert
Sales
Expert
Social Skills
Expert
Social Skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

Arabic

Expert

English

Intermediate

French

Intermediate

Hobbies and interests

Travelling