Jocelyn Jimenez, Executive Secretary

Jocelyn Jimenez

Executive Secretary

NMDC / EMARAT EUROPE PRECAST

Location
United Arab Emirates - Abu Dhabi
Education
Diploma, Certificate in Strategic Human Resource Management
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

Executive Secretary at NMDC / EMARAT EUROPE PRECAST
  • United Arab Emirates - Abu Dhabi
  • My current job since October 2008

Provides full secretarial and administrative support service to General Manager, liaison between the managers, executives and other staffs. Coordinates project activities, resources, equipment, and information. Ensuring that all necessary information has been gathered by the change initiator prior to presenting it to the change-control board, monitoring the review and follow-up on all approved changes including the dissemination of any revised project documents. Excellent interpersonal and relationship-building skills and a solutions-oriented approach to support and address the business needs of our office with approximately 50 locally-based staff. Responsible for delivering a high standard of administrative support; including organizing and managing calendars and meetings, managing expense reports, coordinating travel and meeting logistics, handling office and facility issues; plus showing the initiative to anticipate and resolve conflicts as they arise and prioritize issues. Responsible for a variety of executive support tasks that maintains filing systems, Supervises support staff etc.
Other Important Task:
*Fully support regular activities such as annual plan, strategy planning, quarterly reviews and monthly reporting through collection and preparation of information in relevant format, organizing agendas, meeting times and locations
* Attends seminars and meetings with the General Manager in and out of the factory
* Prepares and responsible for handling all Contracts and documents of the all projects
* Recording receipt & issues of all documents, tracking & archiving documents
* Prepare reports and produce hard/ soft copies of documents for archiving and for circulation purpose
* Interface with building management as needed to provide a single point of contact for general communications
* Undertake any other reasonable duties as requested by line manager/director on a permanent or temporary basis, including administrative support for other senior leaders, as time permits

Developed Skills:
* Demonstrated success as an Administrative Executive/Projects Coordinator/Personal Assistant at a senior level in a corporate environment
* Familiar with ISO Standards 9001-2000 and 14001:2004 & OHSAS 18001:2007
*Energetic, self-starter with ability to interact at multiple levels
* Visible "can do" approach to work and positive attitude
* Ability to set priorities and maintain organization for self and others
*Significant experience with a broad range of software, including all Microsoft Office products
* Solid working knowledge of office equipment
* Proven success implementing change in a fast-paced environment
* Demonstrated troubleshooting skills, resourcefulness, initiative and imagination
* Evidence of exceptional attention to detail and follow up skills

Senior Technical Support at DELL INTERNATIONAL SERVICES
  • Philippines
  • March 2007 to September 2008

*Senior Technical Support for CTS Customers
Take in calls for Home and Home Office consumers that have technical problems with their laptops .Dispatches hardware parts and On-site technicians for replacement .Promote Dell products and services that would help the customer.
*Trusted Advisor for Small and Medium Business
Troubleshoot 2-3 systems for the customers business. Dispatches hardware parts and On-site technician for replacement. Preventing future problems by advising business owners on how to take care of their desktops and laptops. Promoting Dell products and services that would help the customer enhance their businesses and ensuring good customer experience at the end of each conversation.
*Team QMT POC- was designated as QMT POC and was assigned to coach, audit and attend calibration sessions. Kept track on Team’s standing in regard to QMT stack rank, coached team’s outliers for QMT scores, focusing on improving their numbers and maintaining them
*Total Solutions Technician for Small and Medium Business Customers
Basically the same task with the Trusted Advisor the only difference is that in Total Solutions we can sell parts and accessories, software and peripheral to customers extend warranties and provide a one-time call resolution thus providing a WOW impression to customers and promoting CE at the same time.
*Dell on Call (software troubleshooting)
I have been promoted to the software department (DOC-Dell on Call: a premier fee based support of DELL computers) which handles advance software troubleshooting, virus, spyware, advance networking and third party software, and email issues. We help customers over the phone on how to surgically remove viruses without losing any of the data and files of the customer

Customer Service Executive at SITEL PHILIPPINES
  • Philippines
  • April 2006 to March 2007

This is an outsource from an Australian Company called SIMPLUS, we handle all customers service concerns, from financial to technical to billing issues, we explain to the customer their bills and send them copies. We also troubleshoot their cell phone, configure settings on their phones, and explain to them their financial problems.

Customer Service Executive at TELUS International (formerly Ambergris Solutions Inc. )
  • Philippines
  • September 2004 to April 2005

TELUS International (formerly Ambergris Solutions Inc. )
Account: Dell Spare Small and Medium Business Sales
Our segment before is Dell Home Sales and Financing, customers calls in to purchase systems for their personal and home office use, we as sales representatives endorse and recommends what type of system will suit them according to their needs, wants, budget and level of expertise. We also run a quick credit check and see if they will be qualified for DPA: Dell Preferred Account (a financing option at Dell which allows customer to pay for their purchase in a monthly basis) We provide customers with an outstanding configuration of a computer that would last a long time
MCI LOCAL REPAIR - Local Telephone Company in US
I have worked for a phone company called MCI based on the US. We troubleshoot cell phone and landline problems, run test for telephone lines and dispatch technicians if ever the cables are defective.

Education

Diploma, Certificate in Strategic Human Resource Management
  • at Zabeel International Institute of Management
  • June 2011

Certificate in Strategic Human Resource Management - 2011 Zabeel International Institute of Management – Certified by Ministry of Education – Abu Dhabi, United Arab Emirates

Master's degree, Public Administration
  • at Panasinan State University (Garduate School)
  • October 2005

I wasnt able to finish mu MA due to financial difficulties, and so I decided to get a job for my family

Bachelor's degree, Political Science
  • at University of Pangasinan
  • March 2004

I was an academic Scholar for 1year from the Lyceum Northwestern University , but I was'nt able to maintain one subject , that's why I needed to transfer to University of Panasinan, i was an Academic Scholar again for the last 3years of my college life and a frequently recognized as one of the Dean's Lister for my high grades.

Specialties & Skills

Home Office
Promoting
Administration
Personal Assistance
information technology
Management

Languages

English
Expert
Tagalog
Expert

Training and Certifications

Certification / diploma , Certificate in Strategic Human Resource Management (Certificate)
Date Attended:
June 2011
Valid Until:
July 2011

Hobbies

  • READING / COOKING