Jocelyn Ramsamy, Director Of Operations

Jocelyn Ramsamy

Director Of Operations

OBS

البلد
المملكة المتحدة
التعليم
ماجستير, Computer Science And Computer Networks
الخبرات
23 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 10 أشهر

Director Of Operations في OBS
  • فرنسا - Paris
  • يناير 2020 إلى مايو 2021

- Guarantor of the smooth running of BUILD and RUN for a Very Large Account client in an international environment, EMEA, AMER, APAC
- Management and coordination with the client, meetings at decision-making level
- Lead of the operational team (7 service Managers) and contribution to the account strategy
- Monitoring of client projects in conjunction with project managers
- Definition and animation of improvement plans necessary for customer satisfaction
- Implementation of Executive Reports at the account level around SDWAN services.

PMO في Bnp Paribas
  • فرنسا - Paris
  • سبتمبر 2016 إلى ديسمبر 2019

Programme responsible
- CA Clarity PPM referent and Trainer.
- One main goal is to bring the standard of Project Management to 350 staffs.

PMO في ERKO Consulting
  • فرنسا - Paris
  • سبتمبر 2014 إلى يوليو 2016

- Coordination of the project management process of the 5 countries involved in the statistical information exchange project classified as "non-public", budget, resources and risks.
- Guide the Project Managers and evaluate the project management process.
- Management of communication with higher authorities, relaying of decisions and feedback of constraints
- Proposal for the performance management of (French) project collaborators

Project Manager في French Security Company
  • فرنسا
  • أبريل 2013 إلى أغسطس 2014

Project classified as "non-public". Oriented "Open" for international interchange (Project teams in five countries).
Initiate and maintain project plans ensuring that all the details are accurate and up to date
- Augmented client relationships by 10% per year and improved statistics to 92% within 3 months.
- Increased staff satisfaction to 60% by introducing performance management process.
- Initiated project which classified as ‘non-public’. Oriented ‘Open’ for international interchange and developed plans by confirming accurate and up-to-date details of project.
- Held accountability for the interconnection of business objects and SAS 9.3, as well as united cryptography.
- Led multi-disciplined team, prepared budget, and entire project operations on time and under budget.

Project Manager في Europerformance - Six
  • فرنسا - Paris
  • يوليو 1997 إلى أبريل 2013

Multiple Project Management, Change, Software implementation, Business Intelligence and System Management
Accountable for the end to end activities, milestones, finances and quality required to deliver projects as defined in numerous high profile, large revenue contracts and lead cross functional teams from various departments, including external contractors and suppliers. I drafted all methodological documents. I developed project plans according to project requirements. I managed successfully client relationships, ensuring that the clients' best interests are kept at the fore. I mentored less experienced project managers. I led different size of team from 2 to 12 staff.

الخلفية التعليمية

ماجستير, Computer Science And Computer Networks
  • في RGU
  • يوليو 2011

Computer Science Business Intelligence Artificial Intelligence Machine Learning, Deep Learning

ماجستير, Project Management
  • في CESI
  • يوليو 1996

Specialties & Skills

IT Project Management
Project Management
BUDGETING
CLIENT/SERVER
CUSTOMER RELATIONS
MICROSOFT ACCESS
MICROSOFT WINDOWS
PROCESS ENGINEERING
PROJECT PLANNING

اللغات

الفرنسية
متمرّس

التدريب و الشهادات

Computer Science (تدريب)
معهد التدريب:
RGU
تاريخ الدورة:
September 2010
المدة:
1100 ساعة

الهوايات

  • Golfing, Guitar, Martial Arts, Travelling, Teaching
    I set up a curriculum Master in Management of Large Construction Projects at the National Politechnic Institute (INP-HB) of Ivory-Coast. Most of qualified students are now employed by PFO Africa.