Founder And CEO
SMART Skills Group
Total years of experience :15 years, 8 Months
- Conduct ADDIE (Analysis, Design, Development, Implementation and Evaluation) process to design talent solutions
- Analyze learning needs to develop new development programs or modify and improve existing programs
- Plan, develop, and provide developmental programs, using knowledge of the effectiveness of methods such as classroom training, online training, on-the-job training, meetings, conferences, and workshops
- Contribute to the development and/or implementation of functional and/or corporate projects to support the on-going development of training and standards of the institution
- Follow up regularly on development plans and conduct continuous meetings to discuss and document progress
- Develop assessment reports on the individual and organizational level
- Follow up on all training programs being conducted in the institution and coordinates with respective parties to ensure efficient and smooth delivery
- Develop and maintain good working relationships with internal and external customers
• Maximize team knowledge and productivity by effectively training and directing employees toward best practices.
• Administer benefits programs, analyze compensation and other competitive data and prepare budgets.
• Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.
- Mentored 90 youths (undergraduate and post-graduate) to gain valuable employ-ability skills.
- Initiated and delivered 16 training programs spread over 110+ training hours.
- Received 90%+ satisfied/very satisfied rate per session.
• Conduct Job Analysis to identify and determine the particular job duties and requirements in order to draft relative Job Descriptions
• Develop Competency Catalogue with the respective leveling of each competency
• Develop a Compensation and Benefit Scheme in accordance with the market competition
• Assist with the development of the training school programs taking into consideration the local and international requirements
• Assist with the development and coordination of recommended changes regarding workflow
- Identify training and development needs through job analysis, appraisal schemes
- Design and expand training and development programmes based on both the organisation's and the individual's needs
- Prepare and facilitate in-house training programs
- Manage the delivery of training and development programmes and devising a training strategy for the organization
- Monitor and review the progress of trainees through questionnaires and discussions with managers
- Evaluate training and development programs
- Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
- Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
- Have an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
- Research new technologies and methodologies in workplace learning and presenting this research.
• Complete store operational requirements by scheduling and assigning employees; following up on work results by checking daily and weekly reports
• Ensure availability of merchandise and services by approving contracts; maintaining
Inventories
• Maintain store staff job results by coaching, counseling, and disciplining employees;
planning, monitoring, and appraising job results.
- Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.
- Ensure adequate staffing for efficient branch operation.
- Resolve member problems that require a management-level decision.
- Monitor key products/sales within branch to ensure profitable and sound business practices, a high quality of service for members, and that employees are maximizing opportunities to cross-sell products and services.
- Manage the security and safety of the branch by having responsibility to adhere to security and safety policies and procedures, and to alert staff to any changes.
- Ensure that the opening and closing procedures, (i.e. alarms, vault, balance ATM’s, night deposits, etc.) and end
of day balancing of branch are being completed by branch head teller, branch staff, and assisting when necessary.
- Deputise for the Branch Manager during periods of absence, ensuring the management of the company is maintained, in accordance with targets and schedules
- Assist, support and work closely with the Owner in the day - to day management of the company
- Provide training and assistance to the company employees to ensure efficient and effective delivery of products and services.
- Evaluate work and performance of employees, and related personnel functions.
Honored for Excellence
