Contact Center Representative
Touch Lebanon
Total years of experience :7 years, 11 Months
Touch Lebanon Beirut, Lebanon
Contact Center Representative August 2013 - Present
Touch Lebanon is a subsidiary of Zain Telecom a leading regional telecom provider. Touch itself is the leading mobile company in Lebanon.
Achievement:
• Part of the 111 call center team at Touch
• Attend and answer call center customer complaints.
• Suggest services to callers.
• Give details and explanations about Touch services like the internet or any new package.
Kampai Restaurant Downtown Beirut, Lebanon
Head Waiter March 2011 - June 2013
Waiter in a high end Sushi restaurant with international chefs.
Achievement:
• Waiter in the restaurant.
• Helped in Pushing sales through suggestive selling.
• Food safety certified by Boeker Healthcare.
• Responsible for maintaining the cleanliness and organization and outlay of the table
Food Halls Metn- Lebanon
Team Leader April 2010 - January 2011
Team leader and opening team leader in Grillia and Eric Kaiser restaurants.
Achievement:
• Managed day to day operations in both restaurants.
• Assisted in building up teams for both restaurants.
• Was a member of the opening team of Grillia in 2006
• Helped in pushing sales and introducing customers to both restaurants.
• Review daily deposits for accuracy and manage inventory
• Pushed sales through suggestive selling and giving customer advice.
• Participated in weekly management meetings and contributed to developing and implementing marketing plans.
• Responsible for proper display of items.
Maison Jabbour Kousba, Lebanon
Waiter / Bar tender Sept. 2006 - March 2010
Waiter and Bar tender in addition to managing catering events performed on off-site locations.
Achievement:
• Daily waiter duties.
• Performed bar tender duties on certain nights and occasions.
• Managed various catering events off site.
• Pushed sales through suggestive selling and giving customer advice.
• Assisted in marketing events for the restaurant.