مجموع سنوات الخبرة: 21 سنوات, 0 أشهر
أكتوبر 2007
إلى حتى الآن
Head of Operations and Helpdesk
في First National Bank
البلد :
لبنان - بيروت
Head of Operations and Helpdesk:
Responsible of the team of Helpdesk operators, managing all incoming problem tickets and first level of support to the IT department.
Responsible of the End of Day unit including backup on all servers, running closing day procedures and reporting on the banking system.
Familiar with the following products: EMC Networker, EMC Data Domain, MS Windows active directory, MS SharePoint, Equation, AS400, EBA, IBM Maximo Smartcloud, IBM TSM, SQL, Oracle, Swift, IDOM Anti Money Laundering, LevanNet clearing system, Laserfiche scanning, SCOM, SCCM, Sets HR, Cisco LMS, Riverbed …
Responsible of the team of Helpdesk operators, managing all incoming problem tickets and first level of support to the IT department.
Responsible of the End of Day unit including backup on all servers, running closing day procedures and reporting on the banking system.
Familiar with the following products: EMC Networker, EMC Data Domain, MS Windows active directory, MS SharePoint, Equation, AS400, EBA, IBM Maximo Smartcloud, IBM TSM, SQL, Oracle, Swift, IDOM Anti Money Laundering, LevanNet clearing system, Laserfiche scanning, SCOM, SCCM, Sets HR, Cisco LMS, Riverbed …
يوليو 2007
إلى سبتمبر 2007
Trainee
في First National Bank
البلد :
لبنان - بيروت
Cisco Routing and Switching, Avaya IP telephony (VOIP), ATM systems, managing servers and backups, Pix firewalls, Software implementation including operating systems, network monitoring and surf control.
يوليو 2005
إلى سبتمبر 2005
Private Project
في Banque Nationale De Paris - BNP PARIBAS
البلد :
لبنان
Administrative Organization:
Data automation and organization, archives building, database manipulation.
Training on the banking system and functions.
Data automation and organization, archives building, database manipulation.
Training on the banking system and functions.
يناير 2004
إلى ديسمبر 2004
Webmaster
في LebanesePubs.com
البلد :
لبنان
Website administrator / part time photographer
يوليو 2003
إلى سبتمبر 2003
Trainee
في Computer Information Systems – CIS
البلد :
لبنان
Network design, Server installation and Administration at the high authority court of the Lebanese republic in Beirut.
Laptops, printers maintenance and configuration training.
Laptops, printers maintenance and configuration training.
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مشاركة عبر البريد الإلكتروني