Head of Operations and Helpdesk
First National Bank
Total des années d'expérience :18 years, 4 Mois
Head of Operations and Helpdesk:
Responsible of the team of Helpdesk operators, managing all incoming problem tickets and first level of support to the IT department.
Responsible of the End of Day unit including backup on all servers, running closing day procedures and reporting on the banking system.
Familiar with the following products: EMC Networker, EMC Data Domain, MS Windows active directory, MS SharePoint, Equation, AS400, EBA, IBM Maximo Smartcloud, IBM TSM, SQL, Oracle, Swift, IDOM Anti Money Laundering, LevanNet clearing system, Laserfiche scanning, SCOM, SCCM, Sets HR, Cisco LMS, Riverbed …
Cisco Routing and Switching, Avaya IP telephony (VOIP), ATM systems, managing servers and backups, Pix firewalls, Software implementation including operating systems, network monitoring and surf control.
Administrative Organization:
Data automation and organization, archives building, database manipulation.
Training on the banking system and functions.
Website administrator / part time photographer
Network design, Server installation and Administration at the high authority court of the Lebanese republic in Beirut.
Laptops, printers maintenance and configuration training.
EMC Data Domain System Administration: Implement a Data Domain system with key technologies, including NFS, CIFS, DD Boost, VTL, link aggregation and failover, replication, snapshots, fast copy, and recovery functionalities. Monitor Data Domain system activity and performance.
EMC NetWorker installation, configuration, maintenance, management, backup, and recovery. Conduct backups over LAN and/or SAN to targets including Tapes, Virtual Tape Libraries, and Storage Arrays. Consider Recoverability and performance.
Cisco Certified Network Associate Routing & Switching Courses (ICND1/2)
Designing Security for Microsoft SQL Server
GPA 2.88/4 Final project: Telephone lines sound capture via electronic device to pc interface, developing an application in Java that controls the calls by transforming voice to text and compare this text with a predefined database containing susceptible words and raise an alarm depending on the occurrences.
System administration, Network architecture and Server implementation.