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Joe El Hamawy, Hospitality Operations Manager

Joe El Hamawy

Hospitality Operations Manager·Beirut Saj Restaurant

Lebanon

High school or equivalent, Literary Baccalaureate Certifi cate

Work experience

Total years of experience: 18 years, 7 months

Hospitality Operations Manager

November 2021 - June 2023

Beirut Saj Restaurant

Tbilisi, Georgia

November 2021 - June 2023

 Directed operations, market studies, strategic marketing, and customer care
at Beirut Saj, resulting in 15% customer satisfaction improvement.
 Showcased culinary expertise with innovative recipes presented through
captivating menus, flyers, and billboards, increasing customer engagement
by 20%.
 Optimized financial performance through meticulous cost analysis,
budgeting, and expense control, achieving 10% operational cost reduction.
 Implemented proactive problem-solving strategies to streamline operations,
ensuring efficiency and customer satisfaction, resulting in 30% fewer
complaints.
 Enforced stringent food safety protocols, maintaining a hygienic dining
environment, and achieving perfect health inspection scores.
 Developed a highly professional workforce through comprehensive staff
training, leading to 25% improvement in employee productivity.
 Nurtured customer relations through personalized attention and prompt
issue resolution, increasing customer loyalty by 15%.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

VIDEOTAPE OPERATOR AND ASSISTANT DIRECTOR,

January 2007 - January 2022

ANB TV

Beirut, Lebanon

January 2007 - January 2022

Videotape Operator:
 Operated equipment for high-quality recording and playback output.
 Conducted quality checks, ensuring accurate recordings and minor repairs.
 Prepared and played footage, ensuring seamless transitions in programs.
 Improved program playback efficiency, reducing downtime between segments by
15%.
 Ensured 100% error-free recordings through meticulous equipment maintenance.
 Implemented labeling system, reducing retrieval time by 20% and minimizing
playback errors.
 Developed training program, reducing onboarding time by 30%.
Assistant Director:
 Coordinated schedules and departments for smooth workflow and timely
completion.
 Provided creative problem-solving, contributing to successful production outcomes.
 Maintained clear communication channels with the director and team members.
 Streamlined production coordination, reducing project delivery time by 20%.
 Implemented communication system, resulting in 15% increase in team productivity

Company industry:
Media Production
Job role:
Design, Creative, and Arts

camera operator

January 2011 - January 2019

Mtv Lebanon / Studiovision

Beirut, Lebanon

January 2011 - January 2019

Efficiently managed filming and photography sites, ensuring optimal camera setup.
 Collaborated for desired lighting effects, enhancing visual quality in shoots.
 Provided valuable creative input, contributing to the success of photography
projects.
 Operated cameras, delivering visually captivating presentations for multiple shows.
 Achieved 20% production cost reduction through efficient camera operation
techniques.
 Increased viewership ratings by 15% with innovative camera angles and
compositions.
 Completed 500+ error-free hours of live broadcasting, maintaining seamless
performance.
 Collaborated for a sold-out music concert with 10, 000+ attendees.
 Implemented new camera rigging system, reducing setup time by 30%.

Company industry:
Media Production
Job role:
Design, Creative, and Arts

Salesman

January 2004 - January 2006

DECARTS PUBLISHING HOUSE

Beirut, Lebanon

January 2004 - January 2006

• Customer Service: Provided excellent customer service, meeting customer needs
through effective product sales and negotiation.
• Sales Management: Submitted orders, prepared activity reports, and maintained
accurate sales records

Company industry:
Retail & Wholesale
Job role:
Sales

Education

External Candidate

June 2021

June 2021

High school or equivalent, Literary Baccalaureate Certifi cate

Lebanon

American University of Science and Technology (AUST)

July 2011

July 2011

Bachelor's degree, Radio & Television Studies

Lebanon

Skills

Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Public Speaking
Expert
Public Speaking
Expert
WordPress
Expert
WordPress
Expert
Wordpress Design
Expert
Wordpress Design
Expert
Microsoft excel
Intermediate
Microsoft excel
Intermediate
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Adobe premiere
Intermediate
Adobe premiere
Intermediate
Management
Intermediate
Management
Intermediate
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Expert
Marketing
Expert

Social profiles

Languages

Arabic
Native Speaker
English
Intermediate
French
Intermediate

Training and Certifications

Certifications
Google Analytics Individual Qualification
Jun 2023
Fundamentals of digital marketing
Jun 2023