Joel Dsouza

© Executed Volvo scheduled services, mechanical repairs, electrical trouble.
shooting, and safety inspections ensuring adherence to Volvo quality standards.
© Delivered a one-on-one service experience by acting as both technician
and service advisor, improving customer trust and transparency.
© Maintained high customer satisfaction scores (CSI) through professional
handiing of queries, concerns,
and follow-ups
© Ensured timely job completion by planning workflow, ordering parts,
and coordinating directly with Parts & Service teams.

© Specialized in Chrysler, Jeep, Dodge, and Ram vehicles with Level 2
certification in body electrical, chassis, and transmission systems
© Delivered high quality periodic maintenance services following Stellantis
standards to ensure optimal performance.
© Completed 250+ PM jobs with 94% customer satisfaction rate, improving
workshop efficiency.
• Performed advanced diagnostics using OEM tools to identify and resolve.
complex issues.

© Serviced multi brand vehicles including Suzuki, Hyundai, Volkswagen,
Skoda, Mahindra, Audi, Ford, Toyota, Nissan, and Renault.
© Communicated technical issues clearly to customers and recommended
effective repair solutions.
© Executed major repairs such as timing belt installation, clutch overhaul,
engine rebuilds, and transmission overhauls.
Reduced vehicle turnaround time by 15% through efficient repair
© processes.

Worked on Suzuki vehicles for 4 years.
Developed foundational vehicle maintenance expertise, performing tasks
such as oil changes, fluid checks, and component replacements
(filters, lights, wipers, suspension components), contributing to safe
and efficent vehicle operation.
Completed conducted by