IT Support Engineer
Onix IT Solutions LLC
Total years of experience :14 years, 10 Months
• OS installation, Assembling Computers, End user support, Hardware Trouble shooting, Software troubleshooting update and patch installation.
• Configure Router connectivity, Internet & LAN configuration, site to site VPN, firewall configuration.
• Manage Domain environment for two sites through remote support (Team Viewer, VNC)
• Manage shared folder and devices through permission.
• Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
• Windows Server Backup and Data Backup of all users,
• Local and Network Printer configuration, troubleshooting.
• Manage Antivirus (Symantec, Avira, Avast, Kaspersky).
• Respond to tickets to make sure Service Level Agreement is achieved.
Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.
• Maintenance & management of the Critical Windows based Server Environment.
• Working on Active Directory accounts, configuration of desktop & laptops.
• Managing and monitoring of backups in multiple locations.
• Reports management for co-managers.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Responsible for hardware and software installation, maintenance and repair for windows and MAC OS.
• Managing firewalls, Servers, switches and telephony.
• Developing & maintaining the company IT systems, software and databases.
• Responsible for graphics design like making online ads, Brochure/Flyer, Logo design, Photo Editing.
• Responsible for Video Presentation for hotel advertisement.
• Manage the day to day operation of the different systems used in the hotel.
Hotel Management System
Back Office System (Microsoft Dynamics Navision)
POS System
Key lock System
Call Accounting System
Timekeeping System
• In charge of IT support to Employees and Guests.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Maintain network servers such as file servers, Firewall (PFsense), Domain server, Web server.
• Install and support LANs, WANs, network segments, Internet, and intranet systems.
• Install and maintain network hardware and software.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Perform data backups and disaster recovery operations.
• Installing hardware and software systems.
• Maintaining or repairing equipment.
• Install and maintain network hardware and software.
• Performed logistics functions
• Ensure accountable, timely and cost-effective release of peacekeeping cargos along with personnel.
• Back-up Data.
courses: “Vision-Mission-Values Workshop”, 19-21 June, 2014 at The CAP-John Hay Trade & Cultural Center at Camp John Hay