Joel Jumilla

Food & Beverage Service Manager à Traders Hotel Qaryat Al Beri

• Émirats Arabes Unis - Abu Dhabi
• mars 2013 à août 2014

• Maintains consistency in quality of food and beverage / service / cleanliness.
• Constantly obtains customer feedback during operation to ensure satisfaction. Proper and tactful handling of verbal complaints from customers
• Conduct / attend F&B divisional and departmental meetings as required. To conduct briefings to ensure that all information is dissipated down the line
• Liaise with stewarding department on quarterly inventory taking/ costs / breakage
• Approves food / beverage / general requisitions / transfer forms in the outlet and be aware of costs involved
• Present the section Profit & Loss statement to division head monthly (if applicable)
• Implement appropriate and effective measures to improve control of costs/ expenses/ labor
• Clear understanding of the activities of direct competitors and seek for counter measures
• To be updated on new items and technology availability in the market in order to seek improvement of operations
• Ensures that all staff apply the necessary precautions with regards to the hotel food safety and hygiene standards and comply with HACCP requirements (refer to SFSMS Polices and Procedures)
• Enforce staff motivation and team building
• Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required
• Rotates all staff in order to provide full coverage for efficient service and to maximize productivity.

Beverage Manager à Shangri-La Boracay Resort & Spa

• Philippines
• octobre 2011 à février 2013

Responsible for the over-all administration and operations regarding cocktail bar and over all
beverages and report to the DOFB / ADOFB
▪ Maximize profits, refine beverage and service quality standards, maintain high staff performance and ensure great
customer satisfaction.
▪ Assist all F&B Service Manager in planning of beverage budget / forecast for the F&B Outlets
▪ Crafting and continuously updating the restaurants beverage and wine list
▪ Recommending improvements in all aspects of the outlet as appropriate
▪ Training staff in cocktails / beverages service and knowledge
▪ Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships.
▪ Assists with the development and preparation of quality food and beverage promotions
▪ Conducts regular tours of the front and back of F&B operations to check on set-up / service /beverage quality /general maintenance cleanliness.
▪ Ensure that quality of beverage / service provided are consistently maintained
▪ Implement appropriate and effective measures to improve control of costs / expenses / labor.
▪ Responsible for the costs associated with new incentives, promotions, collateral and be able to evaluate the costs associated in comparison with returns that are anticipated.
▪ Prepare a pre/post P&L to measure a particular promotion.

Supervisor / Outlet-in-charge à Traders Hotel Qaryat Al Beri

• Émirats Arabes Unis - Abu Dhabi
• avril 2009 à septembre 2011

 To assist in the effective and efficient management and delivery of Lobby Lounge & Bar, All Day Dining Restaurant and Pool Bar in regards of Beverage promotion and activities within operation.
 Implement appropriate and effective measures to improve control of costs/ expenses/ labor/beverage
 Monitors and ensure smooth operations of the outlet.
 Maintains consistency in quality of food and beverage / service / cleanliness.
 Constantly obtains customer feedback during operation to ensure satisfaction. Proper and tactful handling of verbal complaints from customers
 Checks set-up / mis-en-place prior to start of operations.
 Ensures co-operation and smooth communication between staff and other departments.
 Checks maintenance schedule and follow-up on job orders to be completed.
 Conduct / attend F&B divisional and departmental meetings as required. To conduct briefings to ensure that all information is dissipated down the line
 Schedule staff duty roaster on a weekly basis
 Recommends improvements in all aspects of the outlets as appropriate
 Complete F&B log sheet and submit to ADOFB/EAM of F&B
 Carries out other special projects / tasks assigned by Manager.
 Liaise with Stewarding department on quarterly inventory taking/ costs / breakage
 Present the section P&L statement to division head monthly (if applicable)
 Ensures that all staff apply the necessary precautions with regards to the hotel food safety and hygiene standards and comply with HACCP requirements (refer to SFSMS Policies and Procedures)

Bar Supervisor à Shangri-La Barr Al Jissah Resort & Spa

• Oman - Muscat
• octobre 2005 à avril 2009

 Pre-Opening team member - Overlooking 7 staff
 Maintaining service quality, staff knowledge and productivity, hygiene standards, and maximizing revenue generation for the bar with control over expenses
 Working as departmental trainer with focus on SOP’s, Beverage Knowledge, and Quality Standards
 Adapting the SOP in order to comply with the service standards introduced
 Sales analysis for outlet renovations and menu proposals
 Beverage price proposal & implementation for promotion
 Suggested improvements for service optimization from both perspectives (hotel & guests)
 Organizing team building for the outlet, Involve in planning for gatherings, and private functions.
 Working on F&B Menu Engineering Analysis system
 Implementing of food & beverage up-selling program
 Monitors and ensure smooth operations of the outlet.
 Maintains consistency in quality of food and beverage / service / cleanliness.
 Obtains customer feedback during operation to ensure satisfaction.
 Handles minor complaints and reports them to the Service Manager - F&B for proper action.
 Ensures co-operation and smooth communication between staff and other departments.
 Checks maintenance schedule and follow-up on job orders to be completed.
 Carries out other special projects / tasks assigned by Manager.
 Checks staff punctuality, grooming and performance
 Enforces staff motivation and team building

Bartender à Le Meridien Al Aqah Beach Resort & Spa

• Émirats Arabes Unis - Fujairah
• août 2003 à septembre 2005

 Contributes to restaurant revenues by consistently practicing suggestive selling / up-selling techniques, per guidelines set by the Manager and Supervisor
 Maintain complete knowledge and strictly abide to local liquor laws particular those prohibiting service to minor, intoxicated persons.
 Provide daily inventory report of beverage for the smooth operation of the outlet
 Assures the cleanliness of the FOH and Heart of the house areas.
 Sets up the bar for daily operations, according to authorized procedures.
 Carries out other special projects / tasks assigned by supervisors.
 Inspects work area, utensils and tools to ensure that these are clean at the beginning of each shift.
 Checks all equipment to ensure all are in working condition and ensures that they are properly used and regularly cleaned in order to prolong usage.

On Job training à Hyatt Regency Manila

• Philippines
• février 2002 à juillet 2002