Cyber/ Computer Crime Investigator, Trainer & Consultant
Alphax Techbiz
Total years of experience :19 years, 1 Months
Designing, Implementing and Supervising computer crimes laboratory
Analyzing and Investigating computer system crimes.
Recovering data from destroyed, damaged and password protected/encrypted files and hidden information.
Converting recovered files and information into a format that is compatible with a corporation’s needs.
Gathering digital evidence and computer system information.
Reconstructing damaged computer systems
Training law enforcement on computer crime related issues
Continually develop forensic skills through outside research and training
Identify and recommend methods for preservation and presentation of computer evidence recovered
Preparing expert reports on highly complex technical matters.
Consulting with clients, supervisors, and managers from inside and outside the company
Oversee the installation, upgrades, troubleshooting and repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for clients’ use, performing and ensuring proper installation of hardware, cable, operating systems, and appropriate software.
Maintain record of computer problems and remedial action taken, and installation activities.
Read technical manuals and magazines, confer with users, and conduct computer diagnostics to investigate, resolve problems, provide technical assistance/ support and to maintain knowledge of hardware and software.
Confer with Clients, staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of computer hardware and software and security
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Supervise and coordinate workers and technicians engaged in problem-solving, monitoring, troubleshooting and installing computer equipment and software.
Modify and customize commercial programs for internal needs.
Answer clients’ and users' inquiries regarding computer hardware and software operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Offering IT Support to company’s computer users experiencing problems with their computer hardware or software.
Oversee the troubleshooting, repairing and maintenance of all computer hardware and software
Installing and/ or updating computer hardware and software for the company and its clients.
Recommending computer products and/ or equipment to improve company productivity.
Provided remote support for clients in far locations over the telephone.
Support the Cyber Security Department in implementing and monitoring security software, installations and upgrades.
To ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
Field incoming help requests from end users via both telephone and work orders.
Ensuring all relevant end user identification information, including name, department, contact information, and nature of problem or issue are well documented.
Prioritize and schedule problems.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
–Digital Electronics - Hardware and Software Maintenance, Troubleshooting and Repair, - Hardware and Software Installations - Computer and Network Security - Computer Networks (LAN & WAN)
Install, upgrade, support, secure and troubleshoot Computer hardware and All Windows Operating Systems (XP, 7, Windows 8)
Education- (KCSE) -
. Kenya Certificate of Secondary Education- (KCSE) –
