Joel Rodrigues

• Processed 150+ VAT refund transactions daily with 99% accuracy by rigorously verifying supporting
documents including passports, boarding passes, invoices and purchased goods in compliance with
Federal Tax Authority (FTA) regulations.
• Served 150+ international shoppers daily across 30+ nationalities, explaining tax-free shopping refund
options cash, credit card and digital wallet payouts and consistently recognized for resolving complex
claims without escalation.
• Reduced escalations by 30% by proactively identifying and resolving VAT refund claim discrepancies
before they reached management.
• Maintained zero compliance violations across 4 years by ensuring all transactions adhered strictly to FTA
guidelines and Planet Tax Free company procedures.
• Strengthened cross-functional efficiency by collaborating with airport operations and retail partners to
streamline validation workflows during peak travel seasons.

•Progressed through three UAE banking institutions over 6years, consistently selling creditand lending products to
retail, premium and SME segments.
• Consistently achieved 100%+ of monthly sales KPIs by generating and converting outbound leads for
banking products including Easy Cash, Balance Transfer, EPP, Quick Cash and insurance.
• Grew the SME and premium customer portfolio by executing targeted corporate sales outreach,
identifying high-value prospects through CRM database management and structured follow-up pipelines.
• Maintained a high customer retention rate by providing ongoing relationship management and resolving
objections through strong negotiation and communication skills.
• Reduced application processing time by coordinating directly with branch operations teams to ensure
credit applications were completed accurately and within compliance timelines.

•Progressed through three UAE banking institutions over 6years, consistently selling creditand lending products to
retail, premium and SME segments.
• Consistently achieved 100%+ of monthly sales KPIs by generating and converting outbound leads for
banking products including Easy Cash, Balance Transfer, EPP, Quick Cash and insurance.
• Grew the SME and premium customer portfolio by executing targeted corporate sales outreach,
identifying high-value prospects through CRM database management and structured follow-up pipelines.
• Maintained a high customer retention rate by providing ongoing relationship management and resolving
objections through strong negotiation and communication skills.
• Reduced application processing time by coordinating directly with branch operations teams to ensure
credit applications were completed accurately and within compliance timelines.

•Broadened operational expertise beyond banking, sharpening the documentation accuracy, compliance mindset and
process discipline now applied daily in tax refund operations.
• Ensured on-time delivery of export shipments by preparing accurate customs documentation
including export declarations and bills of lading and maintaining proactive communication with
shippers.
• Reduced freight costs by negotiating competitive rates with shipping lines and selecting optimal
transportation modes per cargo type.
• Minimized in-transit risk by coordinating end-to-end logistics across suppliers, transport
providers and warehouse teams while ensuring accurate freight payment and collections.

•Progressed through three UAE banking institutions over 6years, consistently selling creditand lending products to
retail, premium and SME segments.
• Consistently achieved 100%+ of monthly sales KPIs by generating and converting outbound leads for
banking products including Easy Cash, Balance Transfer, EPP, Quick Cash and insurance.
• Grew the SME and premium customer portfolio by executing targeted corporate sales outreach,
identifying high-value prospects through CRM database management and structured follow-up pipelines.
• Maintained a high customer retention rate by providing ongoing relationship management and resolving
objections through strong negotiation and communication skills.
• Reduced application processing time by coordinating directly with branch operations teams to ensure
credit applications were completed accurately and within compliance timelines.