Technical Support Representative
Expert Global Solutions
Total years of experience :6 years, 6 Months
Provided expert solutions with accurate details on computer problems.
Giving follow up on open cases to get successful resolution in a timely manner.
Assisting customers in a professional way and educating them on what to do in a certain situation.
Supervise and manage for receiving inventory.
Ensure customer services to clients and distributors.
Maintain flow of inventory items into the warehouse.
Maintain flow of non moving materials.
Maintain flow of processing order delivery.
Maintain general warehouse cleanliness/order.
Manage supplies and ordering.
Ensure proper execution of proper planning and logistics (S&L).
Maintain regular contact with other employees to correctly inventory items.
Assist other employees as needed.
Attend and participates in meeting to solve any kind of problems related to receiving and issuing.
Complete assignments on priority basis as required.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Educate client how the printer and computer works.
Walk through client to the easiest method/steps of troubleshooting where they can understand it well.
Identify and correct or advise, on operational issues in client computer systems.
Perform creation of new accounts/edit existing accounts using company provide software tools.
Present and sell company products and services to current and potential clients.
Provide technical assistance via phone and other electronic medium.
Configuration of client's equipment to connect to the Internet and other peripherals.
Provide training to clients in the use of system for the register.
Perform creation of new accounts using company provide software tools.
Give technical advice to clients to make their business process faster.
