Joel Daniel, Enrollment Coordinator

Joel Daniel

Enrollment Coordinator

Hult International Business School

Location
United Arab Emirates - Dubai
Education
High school or equivalent, Associate of Science - Automobile Mechanics Technician
Experience
9 years, 5 Months

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Work Experience

Total years of experience :9 years, 5 Months

Enrollment Coordinator at Hult International Business School
  • United Arab Emirates - Dubai
  • My current job since January 2022

• Managed enrollment for programs and services, ensuring accurate customer data entry and updates.
• Communicated key dates like registration deadlines and payment schedules to students, ensuring transparency.
• Fostered inclusivity and personalized interaction with a diverse applicant pool.
• Informed students about courses, materials, and support services via phone, email, and in-person.
• Delivered exceptional customer service, resolving inquiries from potential and current students across communication platforms.

Quality Assurance Specialist at Salsoft Technologies
  • Pakistan - Karachi
  • January 2022 to January 2022

• Develop, review, and update policies and procedures related to quality assurance and compliance with relevant regulations and standards.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Promoted adherence to quality standards by educating personnel on quality control.
• Analyzed quality and performance data to support operational decision-making.
• Reported problems and concerns to management.
• Created and collaborated in implementation and maintenance of customer complaint log.

Quality Assurance Specialist at 24|7 StayWarm
  • Pakistan - Karachi
  • January 2018 to January 2022

• Develop, review, and update policies and procedures related to quality assurance and compliance with relevant regulations and standards.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Promoted adherence to quality standards by educating personnel on quality control.
• Reported problems and concerns to management.
• Created and collaborated in implementation and maintenance of customer complaint log.

Quality Assurance Specialist | Customer Service Specialist at IBEX Global - The Resource Group
  • Pakistan - Karachi
  • January 2014 to January 2017

• Implement and enforce quality assurance policies, procedures, and standards in alignment with SquareTrades quality objectives and regulatory requirements.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
• Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
• Assessed products or services to evaluate conformance with quality standards.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Reported problems and concerns to management.

Quality Assurance Specialist | Customer Service Specialist at IBEX GLOBAL (The Resource Group)
  • Pakistan - Karachi
  • January 2014 to January 2017

• Implement and enforce quality assurance policies, procedures, and standards in alignment with SquareTrades quality objectives and regulatory requirements.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
• Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
• Assessed products or services to evaluate conformance with quality standards.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Reported problems and concerns to management.

Education

High school or equivalent, Associate of Science - Automobile Mechanics Technician
  • at St. Patrick's Technical School
  • January 2014

A AS degree in Automobile Mechanics Technician equips students with the knowledge, skills, and practical experience needed to pursue careers as automotive technicians in various settings, such as automotive repair shops, dealerships, fleet maintenance facilities, or specialized repair shops.

Higher diploma, Matriculation - Computer Science
  • at St. Marys Academy
  • August 2006

Specialties & Skills

Fast Learning
Attention to Detail
Time Management
Quality Assurance
Customer Care

Languages

English
Native Speaker
Urdu
Intermediate