F&B Outlet Manager and Departmental Trainer
Hilton Hotels and Resorts
Total years of experience :10 years, 3 Months
● Strategic costing & pricing, menu engineering on trimonthly basis
● Handled customer complaints and accommodating guests' special requests
● Monitored and generated financial report
● planned events and theme nights, events breakdown, market surveys and data analysis
● trained F&B employees in both Hilton properties (Habtoor grand hotel & Metropolitan palace)
● in charge of the F&B outlets ( Banquet and conferences, Room service, signatures by le cordon bleu
● selected and interviewed new candidates while actively coached and developed junior staff
● Strategic costing & pricing, menu engineering
● Handled customer complaints and accommodating guests' special requests
● Monitored and generated financial reports
● in charge of the bar operation and the bar lounge, Beverage cost control of the outlet, Daily
requisitions and monthly inventories
● Planned new beverage menus and implemented new up-to-date bar service standards and SOPs’
● Setting and planning pop-up bars for banqueting requests in the hotel venues
● ensured a high standard of customer service, assist guests with reservations and menu inquiries
● ensured proper opening and closing duties, maintaining par stock level for all beverages
● in charge of the bar operation and the bar lounge, Beverage cost control of the outlet, Daily
requisitions and monthly inventories
● Planned new beverage menus and implementing new up-to-date bar service standards and SOPs’
● ensured a high standard of customer service, assisted guests with reservations and menu inquiries
● ensured proper opening and closing duties, maintaining par stock level for all beverages, cashier
duties
Strategic auditing for an underperforming hotel