Manager - Quality Improvement Department; Manager- Policy and Procedures Management Department
Primary Health Care Corporation
مجموع سنوات الخبرة :18 years, 11 أشهر
Establishing and implementing the Corporate Quality Improvement Framework and the Policy Governance Framework. Developing the Integrated Corporate Quality Improvement Plan. Automating the policy management processes. Managing the quality improvement team and the policy and procedures management team. Training Staff on quality improvement concepts, methods and tools and guiding staff on quality improvement projects. Core member of the accreditation taskforce (Accreditation Canada). Overseeing quality and accreditation matters across 28 Health Centers.
- Participating in the planning, implementation, and evaluation of community-based health and developmental interventions.
- Participating in qualitative and quantitative research at the national and community level, and report writing
- Teaching a course on “Healthcare Management and Administration” to Undergraduate Students.
-Developed the hospital’s general quality plan
-Lead the “Quality Management” committee and directed the hospital’s accreditation process.
-Lead the “Occupational Health and Safety” committee as well as the “Patient Safety and Risk Management” committee.
-Defined performance indicators to collect from all departments and supervised data analysis.
-Established and controlled quality and safety indicators
-Participated in the establishment of a new health information system.
-Participated in the assessment of the training needs of all employees and insured the compliance to those needs.
-Trained all employees on quality and safety subjects.
-Reviewed all the hospital’s policies and procedures and verified their compliance with the organization’s mission, vision and goals, as well as accreditation standards and governmental regulations.
-Managed the system of development of Policies and procedures.
-Managed the database of all documents in the hospital.
-Conducted internal audits for compliance with policies and procedures.
-Conducted internal audits for the quality management system.
-Managed the hospital-wide reporting system for accidents, medication errors and adverse events.
-Managed all employees’ medical files.
-Insured radio-protection in the radiology and interventional cardiology departments.
-Managed the patients’, employees’ and physicians’ satisfaction.
-Managed complaints and suggestions
- Collected cancer data from all pathology centers in Lebanon (recapture system)
- Trained and Supervised the staff of the capture system (collecting data from NSSF)
- Cleaned and merged the data collected through the capture and recapture systems
- Assisted in data analysis and report preparation
- Identified the international, national and hospital-specific guidelines and policies for Hospital Waste Management (HWM)
- Audited the implementation of the Hospital’s waste management plan with respect to the identified guidelines and policies
- Developed an improvement action plan based on the audit findings and with respect to guidelines
- Introduced Pathologists and hospital directors to the NCR’s mechanism in order to gain their collaboration
- Collected cancer data from all pathology centers in Lebanon (recapture system)
- Cleaned the collected data and coded diagnostic information based on ICD-10
- Converted the collected data and merged it with data from the capture system.
- Assisted in data analysis and report preparation
- Installed the LICOR reporting software in hospitals’ Catheter Laboratories all over Lebanon, and trained users of this software in each hospital
- Controlled data collection and entry
- Followed-up with focal points at hospitals, and technically assisted the users of the LICOR software
- Updated the LICOR committee with all progress
- Assisted the LICOR committee in the evaluation of the Registry’s mechanism, the software content and report content
- Supervised trial periods of the LICOR software
- Assisted in data analysis and report preparation
- Prepared Presentations of the LICOR findings to be presented during Conferences
- Assisted in the recapture and entry of data for the National Cancer Registry
- Installed a medical software in hospitals all over Lebanon to be used for the Lebanese Interventional Coronary Registry (LICOR), and trained users of this software in each hospital
- Prepared and designed an educational PowerPoint presentation about breast cancer, early detection methods and treatment. This presentation was used all over Lebanon during the 2003 National Breast Cancer Campaign
- Assisted in the preparation and design of an educational PowerPoint presentation to be used all over Lebanon for the 2003 National Atherothrombosis campaign
Award: Graduate Assistantship