customer service
roads and transport authority roads and transport authority
Total years of experience :12 years, 8 Months
• Making outbound calls either “warm or hot” leads
• Assist client by answering questions in regards to visas they are interested in applying for and signing them up
• Identify their individual needs and future goals and helping them to become a client
• Good organizational and time management
• Manage a high level of enquiries via telephone
• Maintain accurate records on the data base
• Responsibility for the leads and results
• Time management and meet client deadlines
Identifies advantages and compares organization’s products/services
Provides one on one coaching especially for the bottom performers.
Takes supervisory calls.
Handles team huddles.
Handles root cause analysis.
Preparing game plan for the team for their improvement on a certain
Behavior.
Monitoring calls of the agents and for possible opportunities to improve
their customer service.
Taking customer concerned
Identifying customer needs
Taking customer order
Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
i took up nursing at MABINI COLLEGES