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Johainah Hamed, Delivery Representative

Johainah Hamed

Delivery Representative·Abdul Latif Jameel Company (Lexus)

Saudi Arabia

Bachelor's degree, إدارة عامة

Work experience

Total years of experience: 11 years, 8 months

Delivery Representative

January 2022 - Present

Abdul Latif Jameel Company (Lexus)

Jeddah, Saudi Arabia

January 2022 - Present

• Coordinated sales operations to enhance customer satisfaction and streamline processes.
• Supervised vehicle delivery, ensuring adherence to company procedures and timely execution.
• Organized and facilitated test drives, providing exceptional support to customers throughout their experience.
• Fostered positive customer relationships, contributing to increased sales and repeat business.
• Implemented feedback mechanisms to continually improve the customer journey and service quality.
• Collaborated with team members to optimize operational efficiency and achieve sales targets.
• Leveraged strong communication skills to address customer inquiries and resolve issues promptly.

Company industry:
Automotive Dealership & Distributor

مسؤولة تسليم

January 2022 - Present

شركة عبد اللطيف جميل ( لكزس

Jeddah, Saudi Arabia

January 2022 - Present

• تنسيق عمليات المبيعات لضمان تحقيق الأهداف البيعية وتحسين تجربة العملاء.

• الإشراف على تسليم السيارات، مما يضمن التزام جميع الإجراءات وتحقيق رضا العملاء.

• تنظيم تجارب القيادة بفعالية، مما يعزز من تجربة العميل ويزيد من فرص البيع.

• تقديم الدعم الشامل للعملاء أثناء التجربة، مما يسهم في بناء علاقات طويلة الأمد وتعزيز الولاء للعلامة التجارية.

• تحسين العمليات الداخلية لزيادة الكفاءة وتقليل وقت الانتظار للعملاء.

• استخدام مهارات التواصل الفعالة لتوجيه العملاء وتلبية احتياجاتهم بشكل احترافي.

Company industry:
Automotive Dealership & Distributor

خدمة عملاء

November 2021 - January 2022

شركة نجيب أوتو ( سوزويك )

Jeddah, Saudi Arabia

November 2021 - January 2022

Company industry:
Automotive Dealership & Distributor

Customer Service

November 2021 - January 2022

Najeeb Auto Company (Suzuki)

Jeddah, Saudi Arabia

November 2021 - January 2022

Company industry:
Automotive Dealership & Distributor

مشرفة فريق

January 2018 - October 2021

شركة المطاعم الأهلية ( أمريكانا • هارديز )

Jeddah, Saudi Arabia

January 2018 - October 2021

Company industry:
Catering, Food Service, & Restaurant

Team Supervisor

January 2018 - October 2020

National Restaurants Company (Americana - Hardee’s)

Jeddah, Saudi Arabia

January 2018 - October 2020

Company industry:
Catering, Food Service, & Restaurant

Reservation Receptionist

January 2017 - January 2018

Hussein Ashmawi Company

Jeddah, Saudi Arabia

January 2017 - January 2018

Company industry:
Catering, Food Service, & Restaurant

Administrative Clerk

November 2015 - January 2017

Worood Al-Muheet Company

Jeddah, Saudi Arabia

November 2015 - January 2017

Company industry:
Corporate Management Office

كاتبة مبيعات

January 2012 - January 2013

شركة كامل عثامن جمجوم للتجارة

Jeddah, Saudi Arabia

January 2012 - January 2013

Company industry:
Retail & Wholesale

Sales

January 2012 - January 2013

Kamal Osman Jamjoom Trading Company

Jeddah, Saudi Arabia

January 2012 - January 2013

Company industry:
Personal Care Centers

Education

جامعة الملك عبد العزيز

April 2022

April 2022

Bachelor's degree, إدارة عامة

Saudi Arabia

GPA (rating): Good

GPA (rating): Good

King Abdulaziz University

April 2022

April 2022

Bachelor's degree, Public Administration

Saudi Arabia

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PUBLIC ADMINISTRATION
Intermediate
PUBLIC ADMINISTRATION
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate