Hotel Manager
The Palace Downtown Dubai
مجموع سنوات الخبرة :17 years, 1 أشهر
Responsible for the overall management of business operations, guest engagement and satisfaction, achievement of overall hotel KPIs, employee engagement (57 nationalities), and team leadership.
Increased overall yearly revenue by 14% versus budgeted 7% by delivering quality service, strong sales and marketing activities as well as team engagement.
Achieved a score of 9.0 in guest satisfaction and 8.5 in associate satisfaction by creating, implementing, and maintaining the highest guest and associate service standards at all times, with major focus on quality and brand consistency.
Led start of soft renovation project of guest rooms and public areas.
Oversaw high-end groups and events (Vogue Fashion Show, Chanel, First Bank of Qatar).
Responsible for timely and successful opening of the rooms division and residences for the first St. Regis hotel in the Middle East. Spearheaded the procurement of FFE & OSE for the Rooms and Residential Division.
Spearheaded the recruitment and development of 300 pre-opening staff members.
Created, implemented, and maintained the highest guest service standards focusing on quality and brand consistency resulting in receiving “Abu Dhabi’s Leading Beach Resort” at The World Travel Awards in 2012.
In charge of high-end groups and events (Abu Dhabi Art, Abu Dhabi Golf Championship).
Lead the timely and successful opening of the Rooms Division for the flagship hotel of the Trump Hotel Collection. Spearheaded procurement of FFE & OSE for the Rooms Division.
Ensured smooth operation of guest services, valet services, butlers, concierge and uniformed services, housekeeping, laundry, spa and communications which resulted in receiving 5 stars and 5 diamonds in 2010.
Created all standard operating procedures for the division, resulting in all guests receiving quality service while maximizing room revenue and productivity, and developing managers and employees.
Supervised 4 direct reporting managers and 160 support staff.
Managed 2009 budget of $50M, GOP $15M.
Master of Business Administration Deans List/ Average GPA 3.67 World’s most international business school. Top 10 FT ranking for international business and experience. Rotated to NYC campus for 6 weeks
Strategic marketing and Strategic Operations Course