Area Operations Manager
Al Hokair Group
Total years of experience :16 years, 3 Months
Identifying key profitability areas and enhancing customer experience
•Aligning park systems to enhance performance levels
•Managing assets through statistical analysis to identify profitability
•Implementing customer focused loyalty programs to increase revenue
•Introduced a system to monitor and control maintenance performance
•Develop an efficient and profitable way to reduce labour and expenses
•Providing new and improved customer centric safety measures
•Condition monitoring for preventive maintenance, downtime and increasing park performance
•Increasing customer service through training and promoted leadership roles
•Ensuring IT systems are up to date for maximum customer satisfaction
•Training supervisors on facilities operations and customer care
•Theme Park director Jeddah Season festival
Wiesenhof Paarl
•Developed a marketing plan for the restaurant in line with strategic objectives
•Defining and documenting strategy through consultation with owners
•Built a marketing platform to enhance visibility to the public
•Created and managed social media platforms
•Introduced new marketing initiatives to drive footfall
•Scheduled weekly live music performances
•Planned brand activations
•Started an incentive loyalty program for restaurant patrons
•Managed all marketing activities
•Prepared online and print marketing campaigns
•Monitored and reported on effectiveness of marketing communications
Momentum Golf Village
•Implemented a recycling program across all facilities in the MoreCorp group
•Developed program and procedure
•Facilitated kick-off and provided training to all staff
•Monitored progress and distributed reports from recycling partner
•Redesigned customer feedback system at the facility
•Used strategic survey questions to guide management on customer satisfaction
•Enhanced reach by including satisfaction surveys in strategic areas
•Allowed open communication with customers to enhance facility operations
•Obtained OHASA compliance for the facility
•Liaised with OHASA representatives for facility inspections
•Carried out all recommended safety precautions
•Acted
Opening and closing the facility
•Managing staff on duty
•Resolving customer complaints
Graceland Country Club
•Management of Pro Shop operations
•Management of Pro Shop merchandise (buying, display, pricing, inventory levels)
•Supplier relationship management
•Forecasting membership sales and merchandise sales
•Analysis of sales performance and profit margins against targets
•Submitting sales reports and month-end reports to the GM
•Planning and marketing of all events
•Providing customer care
•Managing of League teams and schedules
Development and instruction of golf programs for the public
•Supervision and training of Pro Shop staff
•Providing leadership to Caddy Masters
•Managing, ordering and inventory control
•Maintaining adequate first aid and CPR training
•Communication of day-to-day operations to all internal departments
•Communication of events to members
Legend Golf & Safari Resort
•Controlling of cash on POS
•Handling reservations, registrations and starting times on Tee Time
•Planning, promoting and facilitation of golf tournaments
•Stock counts, merchandise sales
•Managing, ordering and inventory control
•Opening and closing of Pro Shop
•Maintaining driving range