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Yousef Hassan, Senior Sales Technical Support Officer

Yousef Hassan

Senior Sales Technical Support Officer·Petra For Trading & Investment Co

Jordan

Bachelor's degree, computer information system

Work experience

Total years of experience: 10 years, 8 months

Senior Sales Technical Support Officer

January 2018 - Present

Petra For Trading & Investment Co

Amman, Jordan

January 2018 - Present

 Follow-up on credit salesmen, cash van salesmen, merchandisers and supervisors teams issues and working life cycle.
 Provide sales directors, sales divisions, districts and unit managers every needed details and data they need in sales and salesmen department.
 Managing first contact point between IT team and sales team.
 Managing salesmen devices and software (Preparing, Handling, Startup and Maintenance).
 Handling all updates and modifications on sales processes software and create the needed requisitions for.
 Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
 monitoring the sales operations, and conducting data analysis and research to identify business opportunities that would generate more revenue resources and increase profitability.
 Coordinate with finance team to implementing and testing all sales promotions for the sales team and ensure its working correctly.
 Side by side dealing with procurement and HR departments to handle sales teams and merchandisers requirements and any missing needs in work environment.
 Create, build and amend the routes of salesmen “Sales Journey Plan”.
 Ensuring that the new salesmen understand and learn how to use sales apps and devices.
 Escalate needs hardware and software issues to the specialized teams.
 Extract sales reports through ERP Oracle system and sales system.
 Acting as warehouses stocktaking operation support.

Company industry:
FMCG
Job role:
Information Technology

Warehouse Operation Support

August 2016 - January 2018

Petra Trading & Investment Co

Amman, Jordan

August 2016 - January 2018

 Working with warehouse manager and perform every task, request, organize he need and reporting to him.
 Working with warehouse keeper and supporting him with his needs for work and report to him.
 Handling warehouse systems issues with IT team and solve it.
 Locate and correct data entry errors, or report them to supervisors.
 Creating invoices Wave, preparing and printing then assign to the responsible warehouse members to finish it.
 Inventory control in warehouse, storage areas and shelves and assist to keep the warehouse inventory in FIFO.
 Coordinate with fleet manager and sales supervisor to ensure timely and efficient loading and delivery.
 Preparing required reports & executing inventory planning.
 Ensure all reporting warehouses fully comply with housekeeping procedures.
 Compile, sort, and verify accuracy of data to be entered, combining data from both systems (Oracle & Manhattan).
 Follow up shipment that received to warehouse and make the systematic process to entered through Manhattan and Oracle systems.
 Fully warehouse stocktaking operations every 6 months.

Company industry:
FMCG
Job role:
Information Technology

Database And Operation Support

September 2014 - June 2015

BluLogix

Amman, Jordan

September 2014 - June 2015

-Testing and Tracing Database
-Handling Customers Tickets
-Testing System Release
-Creating any New Partner in company trial system
-Documentation
-Support

Company industry:
IT Services
Job role:
Information Technology

Education

Al-Hussein Bin Talal university

January 2014

January 2014

Bachelor's degree, computer information system

Jordan

GPA (percentage): 66%

GPA (percentage): 66%

no description

Skills

Warehouse Supervision
Expert
Warehouse Supervision
Expert
Warehouses
Expert
Warehouses
Expert
Sales
Expert
Sales
Expert
IT Sales
Expert
IT Sales
Expert
Databases
Expert
Databases
Expert
communication skills
Expert
communication skills
Expert
database
Beginner
database
Beginner
ICDL
Expert
ICDL
Expert
oracle
Beginner
oracle
Beginner
technical support
Beginner
technical support
Beginner
sales
Intermediate
sales
Intermediate
warehousing operations
Intermediate
warehousing operations
Intermediate
Warehouse Supervision
Expert
Warehouse Supervision
Expert
Warehouses
Expert
Warehouses
Expert
Sales
Expert
Sales
Expert
IT Sales
Expert
IT Sales
Expert
Databases
Expert
Databases
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Training
CCNA Routing and Switching - Cisco
Cyber technical consulting
Oct 2018
Emails Writing
BRITISH COUNCIL
May 2016
oracle developer
tuned application
Jun 2014

Recommendations

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Feb 2014

Feb 2014

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شخص مميز ويحب العمل وله القدره على التعلم بشكل رائع

Hobbies

  • football,internet,video games
    good to me