Quality Manager
Japan Tobacco International (JTI)
Total years of experience :23 years, 6 Months
Playing a leading role in giving advices across the organization as an expert in the product quality and follow improvement activities to achieve targets approved during the ASP
Leads the communication with R&D, lead factory and Global Quality.
Coordinate with production to assure that specification provided by R&D is met.
Develop and maintain an effective Quality Department, which give support to Maintenance and production team.
Develop advanced Statistic Quality Control (SQC) tools to improve factual data analysis and minimizing the variances in products.
Ensures the training of Maintenance and production team to improve the company quality standards understanding.
Responsible on the factory housekeeping activities by ensuring that all the treatment activities are respecting the company policies & procedures and preventing it from any safety (people) and environmental risks.
Equally ensure a close follow up of beetles count, and to be proactive to reduce the number of beetles per trap in order to achieve target.
Request MAS to order and deliver prototype materials and assure run ability following specification given by R&D and make sure we respect the usage of the right material specifications.
Monitor quality KPIs, develop and implement corrective actions to meet GSC Quality KPIs targets
Ensure the maintenance and calibration of the quality measuring equipment are systematically done, and makes sure they are working properly according to the JTI standards.
Responsible for handling of customer complaints and establish necessary corrective and preventive actions with all stakeholders.
Responsible for samples preparation for collaborative study and action taken as per results obtained.
Achievements:
Establish solid quality organization in Domestic and Free Zone Plants.
Lead successful projects through 5S3R steering committee.
Provide leadership developing and directing QA and quality improvement
initiatives for all company products (Liquid and Bakery) and services.
Monitor QA systems and advise executive team on system performance;
publish statistics regarding performance against set goals using App Stats.
Perform gap analysis between applicable and current Corporate and Customers standards (SQMS, YUM, Global Food Safety initiatives e.g BRC, ISO 22000 Etc, ..), establish and implement a quality plan to bring the company into full compliance.
Perform internal QA audits (readiness assessment) that are compliant with corporate policies,
practices, and procedures.
Collaborate with client-facing QA representatives to ensure full customer
satisfaction with the company’s products and services through regular markets visits.
Establish and maintain a QA program for monitoring supplier quality,
including audits, controls, and other qualifiers.
Conduct HACCP program, verification, validation activities, and formal design
reviews, as applicable.
Develop and maintain Environmental monitoring program
Support new product development and continuous improvement.
Promote and advocate quality achievement and performance improvement across the organization though Share point Access .
Act as liaison with customers complaints system (CAPA) and assume responsibility for
ensuring corrective actions with customer specifications.
Ensure ongoing compliance with local, national, and international standards and legislation.
Persuade staff to adopt and incorporate quality methods into their work.
Create and maintain QA control documentation.
Identify relevant QA training needs and opportunities.
Maintain a constant awareness of company profitability, including budgetary control issues.
Achievements and awards
Lead the factory to achieve A Score in BRC Audit in 2013.
Play leading role in improving score of McDonald’s SQMS audit in 2013.
Lead the factory to achieve score 93 in Burger King Audit in 2013.
Quality Focus Award in 2013.
Play leading role in improving McDonald’s SPI score in 2012.
Yum Menapakt Best supplier of the year 2012 and KFC Best regional supplier of year 2012.
Promoting quality achievement and performance improvement throughout the organization by ensuring the overall quality of Raw & Packaging Materials, Semifinished and Finished products by carrying out sensory, chemical and Microbiological analysis in accordance with Juhayna’s Standards so as to uphold trademark integrity.
Provides technical and process knowledge for water treatment/waste water.
Assessing the product specifications of the company and its suppliers.
Working with purchasing staff to establish quality requirements from external suppliers.
Considering the application of Hygiene, environmental and health and safety standards.
Responsible for the implementation of Pest control Program.
Demonstrates a working knowledge of production equipment (processing and packaging equipment) and its' related impact on overall quality.
Maintains up-to-date knowledge of process improvements and technical developments.
Ensuring compliance with national and international standards and legislation through the implementation of the Food safety management system and performing HACCP sturdy for all our lines.
Agreeing standards and establishing clearly defined quality methods for staff to apply.
Defining quality procedures in conjunction with operating staff.
Setting up and maintaining controls and documentation procedures.
Setting QA compliance objectives and ensuring that targets are achieved.
Identifying relevant quality-related training needs and delivering training.
Analyzing performance data and charts against defined parameters.
Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
Writing technical KPI’s reports.
Liaising with auditors and ensuring the execution of corrective action.
Achievements:
Establish Factory Quality management system and laboratories in 2011.
• Responsible for all chemical & microbiological analysis performed in the laboratory.
By monitoring the quality of products manufactured and inspecting process control points.
This involves recognizing and making recommendations to resolve non-compliant product or
situations through interaction with Production personnel.
• Responsible for attendance at Taste Panels and evaluation of each product produced, and the follow-up if necessary to correct any problems.
• Responsible for the rejection or retention of substandard raw materials, in-process components, packaging materials, equipment and finished product which exceed acceptance criteria.
• Responsible for maintaining a thorough knowledge of all quality systems and programs, including the following programs: HACCP, FSMS, QMS, SPC, NQMS and applicable company policies and procedures.
• Understand Ester and SPC rules and identify non-compliant situations for any further improvement.
• Responsible for providing technical support for Production personnel to ensure a high degree of compliance with company and regulatory requirements.
• Responsible for monitoring Production personnel in general audit requirements, recipe procedures, NGMPs, bacterial controls, sanitation and equipment inspection to assure effective controls are in place during manufacturing.
• Responsible for the thorough documentation on a daily basis of all QA concerns in the appropriate log book or forms.
• Responsible for completing and reporting the results of special projects or assignments that address current quality, food safety or regulatory issues.
• Participate in the P-test.
• Member of the food safety team (HACCP team)
• Organizes and supervises the factory rodent and pest control program.
• Assists in the hygiene training of factory personnel.
• Participates in the resolution of quality and hygiene problems.
• Maintains quality records and summaries showing the evolution of the principal quality parameters through regular monitoring of KPI’s (Key Performance Indicators).
• Developing the suppliers of the raw and packaging materials to be able to upgrade them to work with Nestle Supplier Management.
• Promotes quality awareness and is permanently on the lookout for ways of improving the quality of both products and systems.
• Ensures the correct functioning of the factory laboratory, including availability of adequate equipment and trained personnel and respect of Good Laboratory Practices.
• Working with application group to make sure that the new products are taken care of from the different allergens and contaminants. Moreover when produced on lines so as not to contaminate other products without allergen ingredients.
• Work with engineering to keep the hygienic engineering maintained in the factory.
SAP Role Link & Member of T&P Resolution Group Team :
• Conduct Business excellency projects releveant to quality issues.
• High performance in resolving all RM and IM tickets relevant to quality issues.
• Conduct contineous SAP training to Quality assurance personnels.
Achievements:
• Lead the Chilled Dairy factory for the ISO 22000 certification in 2008 and 2009.
• Play leading role for successful go live of SAP in 2007
Responsible for all chemical & microbiological analysis performed in the laboratory.
By monitoring the quality of products manufactured and inspecting process control points.
This involves recognizing and making recommendations to resolve non-compliant product or
situations through interaction with Production personnel.
Responsible for attendance at Taste Panels and evaluation of each product produced, and the follow-up if necessary to correct any problems.
Responsible for the rejection or retention of substandard raw materials, in-process components, packaging materials, equipment and finished product which exceed acceptance criteria.
Responsible for maintaining a thorough knowledge of all quality systems and programs, including the following programs: HACCP, FSMS, QMS, SPC, NQMS and applicable company policies and procedures.
Understand Ester and SPC rules and identify non-compliant situations for any further improvement.
Responsible for providing technical support for Production personnel to ensure a high degree of compliance with company and regulatory requirements.
Responsible for monitoring Production personnel in general audit requirements, recipe procedures, NGMPs, bacterial controls, sanitation and equipment inspection to assure effective controls are in place during manufacturing.
Responsible for the thorough documentation on a daily basis of all QA concerns in the appropriate log book or forms.
Responsible for completing and reporting the results of special projects or assignments that address current quality, food safety or regulatory issues.
Participate in the P-test.
Member of the food safety team (HACCP team)
Organizes and supervises the factory rodent and pest control program.
Assists in the hygiene training of factory personnel.
Participates in the resolution of quality and hygiene problems.
Maintains quality records and summaries showing the evolution of the principal quality parameters through regular monitoring of KPI’s (Key Performance Indicators).
Developing the suppliers of the raw and packaging materials to be able to upgrade them to work with Nestle Supplier Management.
Promotes quality awareness and is permanently on the lookout for ways of improving the quality of both products and systems.
Ensures the correct functioning of the factory laboratory, including availability of adequate equipment and trained personnel and respect of Good Laboratory Practices.
Working with application group to make sure that the new products are taken care of from the different allergens and contaminants. Moreover when produced on lines so as not to contaminate other products without allergen ingredients.
Work with engineering to keep the hygienic engineering maintained in the factory.
SAP Role Link & Member of T&P Resolution Group Team :
Conduct Business excellency projects releveant to quality issues.
High performance in resolving all RM and IM tickets relevant to quality issues.
Conduct contineous SAP training to Quality assurance personnels.
Achievements:
Lead the Chilled Dairy factory for the ISO 22000 certification in 2008 and 2009.
Play leading role for successful go live of SAP in 2007
Provide technical sales and support for Tego Goldschmidt Products.
Developing new Formulation, new products and conduct the relevant laboratory Experiments.
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