Store Trainer
Bateel
Total years of experience :9 years, 11 Months
• Ambassador for Café standards.
• Deliver training regularly as per monthly training calendar and training policy.
• Prepare the monthly departmental training report and submit to Café Manager, Area Manager & Food and Beverage Training Manager
• Responsible for the newcomers’ training, orientation and product knowledge
• Initiate cross training based on talents recognized within the Café.
• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Quickly recorded transactions in MICROS system to deliver prompt service.
• Bussed and reset tables and kept dining room and work areas clean.
• Delivered quality service by providing a warm and welcoming environment.
• Cut and weigh steaks tableside as per guest request.
• Cook and demonstrate Lobster Flambé tableside as per guest order.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Set dining tables according to type of event and service standards.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Assisted with the banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Take guest's order. Seat guest in the dining room. Make coffee, latte, espresso as per guest's order.
Meet, greet and seat guests in the dining room while maintaining a proper seating flow.
graduated as Cum Laude.